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Customer Success Manager
Il y a 3 mois
Quelles sont les missions ?
Partenaire stratégique de la performance économique et sociale, LHH accompagne les entreprises et les organisations sur le volet humain de leurs projets de transformation.
Acteur engagé dans les territoires, LHH agit auprès de 2200 clients en France. Depuis plus de 20 ans, nous développons une expérience de terrain unique dans plus de 100 bureaux en France.
Notre appartenance à Lee Hecht Harrison, cabinet de conseil en ressources humaines du groupe Adecco, nous permet de gérer des projets d'envergure internationale dans plus de 70 pays et avec près de 5000 collaborateurs.
Afin de renforcer cette organisation, LHH recherche un Customer Success Manager (H/F) en CDI basé à Paris ou Lille.
Vos missions :
Exécuter la stratégie commerciale de LHH
Soutenir les équipes commerciales sur les comptes stratégiques en développant la connaissance du compte, coordonnant les acteurs internes et en gérant la relation commerciale opérationnelle quotidienne
Maximiser le potentiel de revenus des contrats
Identifier, déployer, monétiser les contrats cadre français et internationaux
Atteindre l'objectif de croissance des revenus, sur les comptes stratégiques et le déploiement des contrats cadres
Etendre la couverture des offres dans les comptes clients
Assurer le plus haut niveau de satisfaction clients dans l'objectif des renouvellements des contrats sans mise en concurrence
Appliquer les méthodes et outils de vente de LHH et mettre à jour chaque jour / semaine le tableau de bord du CRM SalesForce
Contribuer à l'ensemble du processus de vente, du premier contact avec le client, jusqu'à la facturation
Assurer un niveau de coordination entre nos clients et les équipes internes
Quel est le profil idéal ?
Profil recherché :
Vous avez une expérience dans le domaine du recrutement, du conseil en RH ou de la formation et du développement
Vous avez une expérience avérée de la fidélisation et d'expansion de comptes clients
Vous êtes orienté vers la satisfaction clients
Vous faites preuve d'initiative
Vous êtes déterminé et vous savez vous adapter
Vous avez une éthique de travail tenace et un niveau d'activité élevé
Vous avez une excellente communication orale et écrite, une écoute, une crédibilité, en français et en anglais
Vous avez de solides capacités d'organisation et de gestion du temps et vous savez travailler de façon indépendante
Vous avez de bonnes compétences de gestion de projet
Vous êtes en capacité de partager les best practices, d'améliorer continuellement les processus, et à fournir des reportings clairs et cohérents à la direction
Qui a publié cette offre ?
LHH Recruitment Solutions, cabinet de conseil en recrutement et évaluation d'experts, cadres et dirigeants, vous accompagne tout au long de votre carrière et s'assure que vous soyez Ready For Next .A votre écoute, nos experts en recrutement vous guident pour aller de l'avant et faire évoluer votre carrière vers la prochaine étape.
