Client Relationship Manager

Il y a 3 mois

Courbevoie, Île-de-France Varonis Temps plein

Overview

Customer Success Manager

The Customer Success Manager plays a pivotal role in collaborating with Varonis' key clients to enhance retention, ensure renewals, elevate customer satisfaction, and stimulate growth. This position is highly visible and customer-centric, necessitating exceptional relationship management capabilities and technical expertise. The Customer Success Manager will engage with business leaders to comprehend their requirements and align Varonis' best practices with the clients' business objectives. Furthermore, this role demands the capacity to develop and coordinate cross-functional teams, ensuring a seamless transition from implementation to ongoing operations. The ideal candidate is proactive and results-driven, possessing strong communication and problem-solving abilities.

Essential Skills and Attributes

  • Exceptional written and verbal communication skills
  • Strong interpersonal skills
  • High energy and enthusiasm
  • Customer-oriented mindset
  • In-depth knowledge of products, technology, and industry trends
  • Proficient project management capabilities
  • Ability to navigate challenges effectively
  • Understanding of IT security principles
  • Analytical thinking and problem-solving skills
  • Strong sense of urgency
  • Curiosity and eagerness to learn
  • Quick adaptability to new information
  • Persuasive communication skills
  • Flexibility and adaptability in approach
  • Proactive and reactive problem-solving abilities
  • Results-oriented focus
  • Capability to work independently
  • Knowledge of production constraints and change management
  • Minimum of 5 years of relevant experience
  • Bilingual proficiency in French and English

Key Responsibilities

  • Manage a portfolio of client accounts to cultivate long-term business relationships
  • Implement a proactive customer engagement strategy to drive renewals, enhance customer adoption, and promote revenue growth
  • Boost customer satisfaction by identifying business needs, crafting tailored solutions, and advocating for additional Varonis offerings
  • Serve as an escalation point to facilitate timely and proactive resolutions
  • Identify and address at-risk renewals
  • Monitor customer health by assessing product usage and satisfaction levels
  • Provide updates on assigned accounts to the Director of Customer Success
  • Act as a customer advocate, coordinating efforts across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support
  • Conduct regular meetings to gain insights into customers' business requirements
  • Manage daily interactions and communications with large-scale Enterprise clients to ensure their success and growth
  • Assist in creating technical educational, marketing, and sales materials to support customer success initiatives
  • Deliver product demonstrations and presentations
  • Perform additional duties as required

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