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Technical Support Assistant
Il y a 3 mois
Amplitude Studios
Amplitude is a team of experienced, quality driven video game lovers and creators of the finest strategy games with the help of our players Founded in 2011 and acquired by SEGA in 2016, we are a team of over 170 developers based in Paris with an international team hailing from all over the world.
We recently released HUMANKIND, a historical strategy epic where players combine cultures and lead their people from the Bronze to the Modern age.
We're also well known for our critically acclaimed ENDLESS series, played by millions worldwide, including ENDLESS Space, ENDLESS Legend, Dungeon of the ENDLESS, and ENDLESS Space 2.
Our close relationship with the community is a core feature of the studio's philosophy.
We're proud of the way we create games together with our players via Games2Gether, our custom-built community platform that enables our community to play a key role in the creation of our games at every stage of development.
Description
We are looking for a Technical Support Assistant (internship or apprenticeship) to provide first or second level support.
Under the supervision of our IT Manager, your main responsibilities will include:
- Installation and deployment of computers (hardware and software)
- Respond to staff requests for assistance which may include installation, troubleshooting, maintenance of computers, meeting rooms and other peripherals
- Maintain computer peripheral equipment i.e. wireless devices, printers, etc. and ensure they are ready for use and carry out or organize repairs as necessary.
- Keep an inventory of all equipment and manage stock levels
- Create and manage user accounts (Office, software, Local)
Required experience
- Bachelor degree student in SIO or IT
- Available for an internship and an apprenticeship ; or directly an apprenticeship (1 or 2 years)
Required skills and profile
- English and French (professional level)
- Interest in video games
- Analytical, troubleshooting, and problemsolving abilities.
- Proven ability to multitask and work through changing requirements and priorities.
- Attention to details and organizational skills
- Ability to work effectively within a team and interact with a large variety of profiles (developers, players' community, artists )
- Flexibility and adaptability
Additional information:
- Lunch vouchers, health insurance, children sick days,...
- Friendly atmosphere, team cohesion and stimulating work environment :)
- Recruitment process: 2 interviews
- And also..._
- Weekly sports sessions to stay in shape.
- Many events throughout the year: cooking workshops, tasting sessions, virtual escape games, etc.
- Monthly meetings with the entire studio to communicate the latest company news.
- A complete onboarding, allowing to accompany step by step the new team members.
- _____
Amplitude Studios
Fondée en 2011, Amplitude Studios est une filiale du groupe SEGA spécialisée dans les jeux de stratégie.
Le studio est actuellement basé à Paris et compte aujourd'hui plus de 170 personnes venant des quatre coins du monde.
Nous avons récemment sorti HUMANKIND, un jeu de stratégie historique dans lequel les joueurs et joueuses peuvent mener leur civilisation du Néolithique à l'ère moderne, en combinant différentes cultures.
Nous sommes aussi connus pour la série des jeux Endless, qui comptent des millions d'adeptes à travers le monde : ENDLESS Space, ENDLESS Legend, Dungeon of theENDLESSetENDLESSSpace2.
Le lien entre Amplitude et sa communauté est au cœur de la philosophie du studio, et les équipes sont fières de collaborer main dans la main avec leurs joueurs/joueuses.
Détails du poste
Nous recherchons un(e) Technical Support Assistant, en stage ou alternance, afin de fournir un soutien de niveau 1 et 2.
- Installation et déploiement d'ordinateurs (matériel et logiciel)
- Répondre aux demandes d'assistance du personnel, ce qui peut inclure l'installation, le dépannage, la maintenance d'ordinateurs, salles de réunion et autres périphériques
- Entretenir les équipements périphériques des ordinateurs, c'estàdire les dispositifs sans fil, les imprimantes, etc., et s'assurer qu'ils sont prêts à être utilisés et effectuer ou organiser les réparations nécessaires.
- Tenir un inventaire de tous les équipements et gérer les niveaux de stock.
- Créer et gérer les comptes utilisateurs (Office, Softwar
