Technical Support Specialist
il y a 1 semaine
Job Title: Technical Support Specialist
MGI Consultants is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing level 1 & 2 support at our sites, handling incidents using the CESAM Ticketing tool, managing IT equipment, deploying workstations, analyzing and resolving incidents, and escalating non-standard requests as needed.
Main Responsibilities:
- Provide technical support to end-users, troubleshooting and resolving hardware and software issues
- Manage and maintain IT equipment, including workstations, printers, and other devices
- Deploy and configure new workstations and software
- Analyze and resolve technical incidents, following established procedures
- Evaluate and escalate non-standard requests to senior technical staff
Requirements:
Education: Degree in IT or related field
Experience: 1-2 years of experience in a similar role
Skills:
- Proficiency in user support, office tools, messaging environments, and operating systems (Windows, Linux, etc.)
- Strong communication and problem-solving skills
- Active listening ability
Personality:
Strong technical skills, with a focus on problem-solving and customer satisfaction
Additional Information:
Contract Type: CDI
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