Channel Sales Administrator

il y a 2 semaines


Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

Role Overview:

Responsibilities:

  • Professionally handle incoming requests from customers and ensure that issues are resolved promptly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs.
  • Deal directly with customers – mainly by email
  • Maintain customer records by updating account information
  • Support the internal team with data processing and verifying accuracy
  • Communicate and coordinate with internal departments
Required Skills & Experience:

  • Fluent in English
  • Customer service orientation - Knowledge of customer service principles and practices
  • Knowledge of administrative procedures
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Advanced in Excel
  • Attention to detail and accuracy
  • Adaptability and Initiative
  • Possess a strong work ethic and team player mentality.
  • Knowledge of Salesforce and Tableau would be a plus

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