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Production Supervisor
Il y a 3 mois
Description de l'entreprise
Envisagez plus qu'un simple travail
HELPLINE, une société française des Services du Numérique (ESN), accompagne les directions informatiques et métiers dans leurs projets de transformation depuis 1994. Avec une croissance régulière (207 M€ en 2022), HELPLINE compte 3600 spécialistes répartis dans 6 pays, dont la France, l'Allemagne, la Belgique, l'Italie, la Roumanie et la Tunisie, avec 16 bureaux. Chez HELPLINE, nous donnons du sens et de la valeur à votre mission et à vos compétences. Notre réussite dépend principalement de nos équipes, basée sur l'intelligence collective, l'innovation et l'esprit entrepreneurial. Si ces valeurs vous parlent, rejoignez-nous.
Description du poste
Dans le cadre d'une prestation d'infogérance en centre de service, nous recherchons un Production Supervisor basé à Marcq-En-Barœul.
Ce que nous allons accomplir ensemble :
- Planifier et coordonner l'activité des techniciens service desk en fonction des objectifs de qualité, de service et de conformité aux procédures et engagements.
- Assurer la formation de vos collaborateurs aux procédures et au contexte client pour améliorer leurs compétences.
- Garantir la transmission d'informations grâce à une communication efficace au sein de l'équipe.
- Contrôler et analyser les résultats (reporting d'activité quotidien, analyse des SLA, réunions hebdomadaires avec vos homologues, etc.).
- Proposer des améliorations pour développer et optimiser les activités.
Qualifications
- Vous avez de l'expérience en informatique et une expérience préalable dans la coordination d'une équipe technique helpdesk ou en centre d'appels.
- Vous êtes organisé, autonome, empathique et avez des compétences managériales avérées.
- Votre esprit de synthèse, votre capacité d'anticipation et de prise de décision joueront un rôle crucial dans ce poste.
- Vous excellez dans la communication et votre capacité pédagogique est un atout.
Informations complémentaires
Ce que nous vous offrons :
Les avantages classiques :
- une mutuelle prise en charge à 50%
- un remboursement à 50% du titre de transport
Et nos spécificités :
- des locaux récents, sécurisés et bien desservis en transport en commun ou avec parking à disposition
- la possibilité de travailler pour un leader du secteur
- une équipe dirigeante stable (75% de l'équipe dans le groupe depuis plus de 20 ans)
- un groupe rentable en croissance continue
- une carte tickets restaurant (9,5€ pris en charge par l'employeur à 60%)
- des primes de cooptation pouvant atteindre 1000€
- un programme d'intégration de 2 à 6 semaines
- un CSE offrant de nombreux avantages culturels
- un institut de formation pour le développement de vos compétences
- un partenaire mobilité
- une équipe unie, engagée et dynamique
Toutes nos opportunités sont ouvertes aux personnes en situation de handicap
