Customer Support
il y a 7 jours
Position Duties
Au sein du pôle Marketing / Communication de l'entreprise, votre mission consistera à gérer gérer les avis et retours des joueurs à travers les différents canaux (stores, Helpshift, etc.)
Le poste s'articulera autour des tâches suivantes:
- Gestion opérationnelle et suivi des campagnes customer support sur les différents projets et canaux : réponse aux messages et reviews des clients sur les différentes plateformes dédiées (gestionnaire support client, pages des Stores)
- Liaison avec les différents pôles (production/QA, marketing) afin d'assurer la circulation des informations et de remonter les retours des joueurs de façon pertinente
- Analyses et rapports réguliers sur l'activité du Customer Support
- Rédaction de FAQ et communiqués autour des projets en liaison avec les pôles marketing et production
- Participation à la stratégie de communication globale et aux process du Customer Support selon les différents projets
Les requis:
- Capacités de compréhension, de rédaction et d'expression aussi bien en français qu'en anglais
- Bonne aisance relationnelle
- Capacités d'organisation et de rigueur, adaptabilité
Maîtrise de la suite Google (Google Doc, Google Sheet, Google Slides...)
Les plus:
- Culture vidéoludique
- Capacités d'analyse et de synthèse
- Connaissance d'Helpshift
- Maitrise d'une langue étrangère supplémentaire (Russe, Espagnol, Italien, Allemand)
Additional Information
Détail du poste:
- Rémunération à partir de 27k brut annuel (à négocier selon profil)
- Poste à pourvoir dans les locaux de Paris (possibilité de télétravail partiel ou total)
- CDD de 3 mois puis CDI
- Tickets Restaurant à 60%
Remboursement des transports à 50%
Déroulement du recrutement:
- Entretien téléphonique avec le Directeur Marketing (45min)
- Test pratique
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