Customer Support

il y a 7 jours


Paris, Île-de-France Playdigious Temps plein
Paris (75)

Position Duties

Au sein du pôle Marketing / Communication de l'entreprise, votre mission consistera à gérer gérer les avis et retours des joueurs à travers les différents canaux (stores, Helpshift, etc.)

Le poste s'articulera autour des tâches suivantes:

- Gestion opérationnelle et suivi des campagnes customer support sur les différents projets et canaux : réponse aux messages et reviews des clients sur les différentes plateformes dédiées (gestionnaire support client, pages des Stores)
- Liaison avec les différents pôles (production/QA, marketing) afin d'assurer la circulation des informations et de remonter les retours des joueurs de façon pertinente
- Analyses et rapports réguliers sur l'activité du Customer Support
- Rédaction de FAQ et communiqués autour des projets en liaison avec les pôles marketing et production
- Participation à la stratégie de communication globale et aux process du Customer Support selon les différents projets

Les requis:

- Capacités de compréhension, de rédaction et d'expression aussi bien en français qu'en anglais
- Bonne aisance relationnelle
- Capacités d'organisation et de rigueur, adaptabilité
Maîtrise de la suite Google (Google Doc, Google Sheet, Google Slides...)

Les plus:

- Culture vidéoludique
- Capacités d'analyse et de synthèse
- Connaissance d'Helpshift
- Maitrise d'une langue étrangère supplémentaire (Russe, Espagnol, Italien, Allemand)

Additional Information

Détail du poste:

- Rémunération à partir de 27k brut annuel (à négocier selon profil)
- Poste à pourvoir dans les locaux de Paris (possibilité de télétravail partiel ou total)
- CDD de 3 mois puis CDI
- Tickets Restaurant à 60%
Remboursement des transports à 50%

Déroulement du recrutement:

- Entretien téléphonique avec le Directeur Marketing (45min)
- Test pratique

  • Paris, Île-de-France Lifen Temps plein

    L'équipe Customer SupportL'équipe Customer Support est composée de 10 personnes et a pour rôle de fournir la meilleure expérience de service à nos client·es en résolvant leurs problèmes et en répondant à leurs questions conformément à nos SLA.Leur mission est d'apporter un support omnicanal à nos client·es - par téléphone, chat, email, FAQ -...


  • Paris, Île-de-France Sweep Temps plein

    Sweep is hiring an Customer Support Coordinator Intern to help us optimize our customer support journey:Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.Ok, sounds promising.What will I be...

  • Head Of Customer Support

    il y a 7 jours


    Paris, Île-de-France Timeleft Temps plein

    Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience . You will be responsible for overseeing all customer support functions and ensuring that our support...

  • Customer Support Engineer

    il y a 7 jours


    Paris, Île-de-France Spin Technology Temps plein

    About Spin TechnologySpin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data loss and data leak disasters in the cloud.SpinOne is an all-in-one SaaS data protection platform for mission-critical SaaS Apps, such as Google Workspace, Microsoft Office 365,...

  • Customer Support Manager

    il y a 7 jours


    Paris, Île-de-France Deel Temps plein

    Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. There's never been a more exciting time to join Deel — the international payroll and compliance market leader. As Deel...


  • Paris, Île-de-France ELCA Temps plein

    Secutix has a 'customer-first' strategy that includes Customer Success, Professional Services and Support.Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset - its people.That is why, as we are growing our customer portfolio, SecuTix is now expanding its Customer Success team. Within the market we...


  • Paris, Île-de-France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of...


  • Paris, Île-de-France LIFEN Temps plein

    **\uD83E\uDE7A **At Lifen, we believe that everyone deserves high-quality, accessible, and financially sustainable healthcare. Lifen's digital solutions are the missing puzzle piece for a truly patient-centric care system. We build bridges between stakeholders by facilitating the information flow: providers, insurance companies, governments, patients and the...


  • Paris, Île-de-France OSR Enterprises Temps plein

    DESCRIPTION:We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.REQUIREMENTS:Essential: BSc. in Computer Science or Engineering 3+ years' experience in a customerfacing technical position Knowledge of...

  • Customer Support Officers

    il y a 7 jours


    Paris, Île-de-France Winamax Temps plein

    ÜBER DEN JOBCome and join the game : Im Rahmen unserer internationalen Entwicklung suchen wir mehrere neue Mitarbeiter (m/w/d) im Customer Support für den deutschen Markt.WAS DU TUN WIRSTAls Teil des Customer Support-Teams bei Winamax bist Du ein zuverlässiger und kompetenter Ansprechpartner und beantwortest alle Fragen und Nachrichten unserer deutschen...


  • Paris, Île-de-France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone.Join the mission.Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more...


  • Paris, Île-de-France Epsor Temps plein

    **Le pôle Client Services chez Epsor**La mission du pôle Clients Services est de délivrer la proposition de valeur d'Epsor en garantissant un haut niveau de satisfaction à l'ensemble de nos utilisateurs BtoB (nos entreprises clientes) et BtoC (les salariés de nos entreprises clientes).Le pôle compte une vingtaine de personnes organisée en 5 équipes:-...

  • Customer Support Manager

    il y a 7 jours


    Paris, Île-de-France BIBAK Temps plein

    **Qui sommes-nous ?**L'ère est au réemploi Parce que le recyclage ne suffit plus, il faut trouver des solutions. En parallèle, la législation contraint le secteur alimentaire à passer au réutilisable, BIBAK leur permet une transition du tout jetable au réemploi.BIBAK (ex-La Consigne GreenGo) est une solution tech industrielle pour faciliter le retour...


  • Paris, Île-de-France Newfund Temps plein

    Job DescriptionAircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18, 000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people...

  • Customer Support Engineer

    il y a 7 jours


    Paris 04 Hôtel-de-Ville, Île-de-France Top Remote Talent Temps plein

    A fast-paced, highly successful global company, a hidden champion, located at the heart of Karlsruhe (Germany), Budapest (Hungary) and Seoul (South Korea) is looking for exceptionally talented and bright Support Engineer & Project Leader.With a team of 200+ international people, we are creating embedded and cloud software for the next generations of...


  • Paris, Île-de-France Swan Temps plein

    Swan is looking for a Junior Customer Support Specialist to join its Operation team, ideally in July 2024.Your role will BE to support the customer support team in resolving Level 1 customer requests.This is an exciting opportunity to join a dynamic and growing team and make a significant impact on the future success of Swan.Your missionManaging customer...


  • Paris, Île-de-France Swan Temps plein

    Swan is looking for a Junior Customer Support Specialist to join its Operation team, ideally in July 2024.Your role will BE to support the customer support team in resolving Level 1 customer requests.This is an exciting opportunity to join a dynamic and growing team and make a significant impact on the future success of Swan.Your missionManaging customer...


  • Paris, Île-de-France Swan Temps plein

    Swan is looking for a Junior Customer Support Specialist to join its Operation team, ideally in July 2024.Your role will BE to support the customer support team in resolving Level 1 customer requests.This is an exciting opportunity to join a dynamic and growing team and make a significant impact on the future success of Swan.Your missionManaging customer...


  • Paris, Île-de-France NEAR Temps plein

    You will be joining Near, one of the fastest-growing Enterprise SaaS companies, and experience an authentic start-up culture with the freedom to experiment and innovate. At Near, we believe that great culture is not just about work; it's work + life. We not only encourage our employees to dream big, but also give them the freedom and the tools to do so.Near...


  • Paris 09 Opéra, Île-de-France NOT SO DARK Temps plein

    Créée en 2019, Not So Dark est une start-up de la foodtech fondée par Clément Benoit (serial entrepreneur, ex-Stuart) et Alexandre Haggai.Leur solution ? Un concept clé en main permettant aux restaurateurs de booster et diversifier leurs revenus. Le système de light franchise consiste à offrir aux restaurateurs la possibilité d'exploiter le...