Client Relationship Service Manager
il y a 1 semaine
You should apply if you have:
• Professional work experience in the financial services industry ideally within a client services / operations environment.
• Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered .
• Strong relationship management and networking skills with the ability to engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
• A strong understanding of Global Banking clients, and the products offered to them, along with a willingness to learn and manage client onboarding.
• Proven ability to work well under pressure and prioritise competing demands .
• Self-motivated, positive, curious with a solution oriented mindset.
Even if you feel you do not fit 100% of our qualifications, we encourage you to not let this hold you back from applying if you believe this is the role for you.
What you'll get in return:
• We'll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our flexible benefits will give you financial security, including: employer-funded pension, Holiday vouchers based on your reference tax income. Our family-focused benefits can help you to support your loved ones, including partial reimbursement of childcare costs, allowance for parents of children with disabilities, days off for key events (weddings, moving house),
• We'll give you a huge range of resources that support your mental, physical and social well-being, including: free access to Headspace app, health checks, 5 weeks paid vacation
• You'll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You'll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.
Please note: Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
At HSBC, we're a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.
Here in France, you'll help evolve and grow our business. Are you interested in supporting customers with their onboarding journey? Do you have experience in an operational environment? Do you enjoy getting the best outcome for customers and for the company?
If you answered yes to any of these questions, we want to hear from you
What you will do:
You will be part of our Wholesale Client Services team which focuses on supporting our corporate clients, both for new businesses as well as existing customers with their banking needs. The whole team collectively will take responsibility for the operational effectiveness of the client relationship, helping clients and Relationship Managers (RMs) navigate HSBC's Global Network, Local Coverage, and Product Support Teams. You will manage all aspects of client servicing for an assigned group of RMs within our Global Banking portfolio, ensuring industry leading high quality of service is delivered at all times.
In this role you will:
• Be accountable for client onboarding for clients across the product range offered by the Bank by taking ownership of all client maintenance and servicing activities including ad hoc client queries and escalations. These may come from the clients or via the RMs and both require prompt follow-up action on outstanding operational matters.
• Develop and maintain a strong professional relationship with all stakeholders internal and external. You will be expected to interact with clients and a wide variety of internal teams such as Account Opening, Know Your Customer (KYC), Regulatory Teams, Credit Services, Global Payments Services and Global Trade Receivables Finances amongst others on a daily basis.
• Proactively manage all aspects of Client Service with a focus on a high quality of service being delivered to clients and act as an escalation point regarding service or operational control issues whilst contributing to the overarching enhancement of client experience by identifying and progressing improvements or re-engineering efforts for the benefit of all.
• Actively support the team by sharing knowledge and information to help build technical competence across the function, through training and teamwork.
• Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations at all times.
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