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Customer Success Manager
Il y a 3 mois
Pennylane a pour mission d'aider les dirigeants de TPE et PME à reprendre contrôle de leurs finances
Concrètement ça veut dire quoi ?
Pennylane centralise tous les flux financiers des entreprises pour offrir la meilleure expérience de gestion et de pilotage.
Grâce à Pennylane, les dirigeants prennent de meilleures décisions et simplifient leur gestion financière. Sans quitter la plateforme, ils accèdent à toutes leurs données, fiables, à jour et actionnables, règlent leurs achats et gèrent leur facturation.
Et les experts-comptables se consacrent à leur rôle de conseil en gagnant du temps sur la saisie et récupération des justificatifs grâce aux nombreuses automatisations de Pennylane.
Les dirigeants utilisent la plateforme avec leur propre expert-comptable, internalisé ou externalisé, ou font appel à Pennylane pour sélectionner l'expert-comptable le mieux adapté à leur activité, enjeux et situation géographique.
Lancée en 2020, Pennylane accompagne déjà plus de entreprises françaises et collabore avec plus de 2 000 cabinets d'expertise comptable.
**Ta mission**
Pennylane recherche un(e) Customer Success Manager (Intern) hyper motivé(e) pour supporter l'équipe Partner Success dans l'accompagnement des cabinet comptable.
Voici les missions proposées:
- Contribuer à l'animation et à la coordination d'un portefeuille de cabinets, en soutenant la stratégie d'expansion et en luttant contre le churn.
- Participer à la définition des rituels pour maintenir une communication efficace en interne et avec les cabinets (call de satisfaction NPS et remonté des problèmes)
- Assister dans le développement et l'animation du plan de succès des cabinets, en suivant les KPIs et en favorisant l'adoption de la plateforme (analyse de data)
**Profil recherché**
Tu es:
- A la recherche d'un stage de Master (6 mois)
- Rigoureux, organisé, proactif et force de proposition
- Tu as l'esprit entrepreneurial et une mentalité "problem solver" qui te permet de résoudre des problèmes complexes en autonomie
- Tu n'as pas peur de mettre les mains dans le cambouis
- Capable d'apprendre vite et tu es à l'aise dans un environnement qui évolue (très, très) rapidement
**Les avantages**
- Des locaux spacieux en plein centre de Paris
- Des évènements réguliers avec toute l'équipe
- Des titres restaurants (carte Swile)
- Un Mac
- 1 jour de congé par mois de stage
**Process de recrutement**
- Une première rencontre de présentation avec Orane, Talent Recruiter
- Un second entretien avec Marie, CSM
- Un dernier entretien avec Alexandre, Head of Partner Success
Nous nous efforçons d'avoir des processus souples et rapides et tous les entretiens peuvent avoir lieu dans un intervalle de quelques jours.
