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Customer Success Manager
Il y a 3 mois
Responsibilities:
- Manage a portfolio of Enterprise level customer accounts to foster longterm business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.
- Navigate complex, matrix organizations and identify key stakeholders, develop, and own strategic client
- Develop effective Success Plans based on customers' business objectives, priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.
- Take a lead in the organizing and running of customerfacing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc.
- Proactively identify and mitigate any risks to renewals and longterm relationships with customers.
- Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.
- Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
- Communicate the status of assigned accounts to all relevant parties within Varonis on a need
- Act as a customer's voice and represent their needs and priorities with crossfunctional teams across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support.
- Conduct regular on and offsite meetings to understand customers' business requirements.
- Assist with the development of technical educational, marketing, and sales material in support of customer success.
- Minimum of 4 years of customerfacing experience in a services role preferably with a software vendor
- 3 years of experience in SaaS customer success and retention roles
- Prior experience in software delivery is a must; Experience in the security space is a strong plus
- Track record of delivering results above expectations with enterpriselevel customers
- Excellent executivelevel communication and presentation skills
- Demonstrable empathy with customers with a clear understanding of the value and a strong sense of urgency when servicing customers' needs
- Strong project management skills
- Ability to develop strong product/technology/industry knowledge
- Willingness to travel within North America
We invite you to check out our Instagram Page to gain further insight into the Varonis culture_****_Varonis is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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