Emplois actuels liés à contract manager support - Lille, Hauts-de-France - Octopus Energy


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contract manager support

Il y a 4 mois


Lille, Hauts-de-France Octopus Energy Temps plein
Notre mission est de fournir de l'énergie moins chère et plus verte sur le marché Français.
Octopus Energy France, est une entreprise en pleine croissance dans le domaine de l'énergie et reconnue ESS (économie sociale et solidaire). Nous voulons faire mieux pour la planète, grâce à un investissement réel long terme dans la production d'énergie renouvelable et un avenir à faible émission de CO2, plus avantageux pour le portefeuille de nos client·es. Nous voulons révolutionner le domaine de l'énergie grâce à nos équipes, notre plateforme et à notre utilisation de données.
Nous nous concentrons sur la satisfaction de nos client·es et il nous tient à coeur de recevoir des avis positifs - nous avons le meilleur score parmi les fournisseurs d'énergie français sur Google Reviews et Trust Pilot.
Depuis les débuts de Plüm énergie - désormais Octopus Energy France - nous travaillons d'arrache-pied pour fournir un service client vraiment différent, efficace et humain.
Dans ce cadre, et afin d'accompagner notre croissance forte, nous voulons renforcer l'équipe avec des personnes enthousiastes.
Passionné-e par l'idée d'aider au mieux tes client-e-s et concerné-e par la transition énergétique, tu seras ambassadeur-rice de la marque En équipe, tu accompagneras un portefeuille de client-e-s particuliers dans la gestion de leur contrat d'énergie.
Tu feras partie de la toute première promotion de notre nouveau site de Lille Les sujets seront variés : activation des contrats, suivi et conseils à la consommation, explication de factures ou des mensualités, support pour les paiements et aides sociales, gestion des déménagements ou encore pédagogie sur les spécificités du marché et des énergies renouvelables.
Représenter la marque et aider tes client-e-s particuliers en répondant à leurs besoins divers et variés par téléphone, email ou via les réseaux sociaux, le tout avec ta touche personnelle
S'assurer proactivement que les contrats de tes client-e-s ne rencontrent pas de problèmes, et trouver des solutions pour y remédier le cas échéant.
Identifier et analyser des axes d'amélioration de notre service et de nos façons de faire.
T'impliquer dans le développement et la croissance de l'équipe sur des sujets opérationnels, de recrutement, de formation initiale ou continue.
Tu dois être autonome et responsable ; Tu as une maîtrise impeccable du français à l'oral et à l'écrit. Tu peux aussi tenir une conversation dans la langue de Shakespeare (nous appartenons à un groupe anglais et quelques échanges avec nos collègues outre-Manche sont à prévoir).
Intéressement au capital, flex-office, excellente mutuelle, forfait mobilité douce... Nous voulons que ton implication soit récompensée par des avantages
Pour mener à bien tes missions, tu seras aidé-e de tes collègues des services Opérations, Tech ou Finance, ainsi que des meilleurs outils du moment :) Et tu évolueras dans une entreprise en forte croissance et dans un environnement où tout va très vite Des opportunités d'évolution à court ou à moyen terme se présenteront certainement, au sein de l'équipe Opérations ou ailleurs.
Chez Octopus Energy, nous recrutons des personnes foncièrement bienveillantes et empathiques. Nous t'invitons à postuler, quels que soient ton âge, genre, vie conjugale, couleur, handicap, grossesse ou parentalité, origine, convictions religieuses ou orientation sexuelle.