Operations coordinator
il y a 1 semaine
C.H. Robinson is currently looking for an Operations Coordinator for our office in Lyon.
As the Operations Coordinator you will perform operational tasks to meet the transportation needs of C.H. Robinson's customers and carriers. Focusing on data integrity, quality, and efficiency, tasks may support specific customers, vertical segments, or a centralized operations center.
This role offers an excellent opportunity to start your career in logistics and account management. Join us and take the first step towards a dynamic and rewarding future. Apply now
RESPONSIBILITIES :- With a focus on quality and efficiency, executes tasks according to office and company policies and standard operating procedures (SOPs), including:
- Creating orders
- Activating shipments
- Building and assigning loads
- Scheduling appointments
- Tracking and tracing shipments
- Invoicing and updating financials
- Executing non-standardized activities related to carrier payments (T-cheks)
- Rejecting and canceling orders
- Updating and resolving events
- Booking, bouncing, and building load profiles
- Monitors task boards and email accounts to respond to customer and carrier requests
- Documents events using SOPs and experience
- Validates and ensures the accuracy of load data in systems according to company customer standards
QUALIFICATIONS:
Required:
- Bachelor's degree
- Strong communication skills
- Attention to detail and solid analytical skills
- Ability to define, develop and document business processes and procedures
- Driven, enthusiastic, highly motivated and results focused
- Fluent in French and English ( verbal & written communication skills )
Preferred:
- Customer service experience in a call center or similar environment
- Experience in the logistics field
What do we offer?
- Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
- A fun, positive and open environment which encourages thinking outside the box
- Use and develop your language skills in our international work environment
- Our offices speak over 26 European languages each day
- Compensation package , which includes a monthly salary and bonus based on personal performance, team performance, and business growth
- Benefits package which includes: commuter allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), unlimited access to training platform Percipio and GoFluent
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit
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