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Customer Success Manager
Il y a 3 mois
L'objectif est de fidéliser la clientèle, vous devrez donc anticiper les points de friction qu'ils pourraient avoir en tenant compte de leur utilisation du produit.
Votre rôle chez Veesion sera de:
- Identifier les besoins des clients et y répondre
- Assurer le développement client
- Gérer les plaintes des clients et le roulement
- Statistiques
- Gérer les agents de sécurité des comptes principaux
- Aide à l'organisation et à la répartition des tâches de l'équipe
- Création de document client (fiche pédagogique, documents et processus interne)
- Vous avez hâte de rejoindre une jeune startup dynamique et ambitieuse
- Vous êtes empathique, organisé et avez d'excellentes compétences relationnelles
Profil recherché:
- Vous avez de l'initiative et de l'agilité
- Vous pourrez promouvoir les forces de Veesion et sa solution
- Vous êtes proactif et polyvalent, vous êtes capable de travailler de façon autonome et de bien comprendre les problèmes de croissance
- Vous avez une mentalité entrepreneuriale, vous aimez le défi et restez pragmatique dans vos approches
- Enfin, vous êtes à l'aise de communiquer en Français et de maîtriser Anglais*
**Pourquoi vous joindre à nous?**Vous rejoignez l'équipage à un moment crucial et vous aurez:
- Collègues très motivants
- Une atmosphère de travail très dynamique
- Possibilité d'acquérir compétences et responsabilités rapidement
- Une assurance maladie complémentaire Alan vert
- Une carte Swile pour vos bons repas et autres avantages
- Et surtout un bureau au cœur de Paris, face au centre Pompidou
Type d'emploi : Stage
Durée du contrat : 6 mois
Salaire : à partir de 500,00€ par mois
Avantages:
- Horaires flexibles
- Participation au Transport
- Titre-restaurant
- Travail à domicile
Programmation:
- Du Lundi au Vendredi
- Repos le week-end
- Travail en journée
Expérience:
- Management: 1 an (Optionnel)
Langue:
- Anglais (Exigé)
Lieu du poste : Un seul lieu de travail
