Head of People h/f

il y a 4 semaines

Paris, Ile-de-France Malou Temps plein

Malou empowers restaurants through digital We leverage technology and expertise to support the restaurant’s growth.

Customers’ acquisition now happens online for restaurants. They need to be visible and attractive across many platforms but it requires time & expertise they don’t have. We help restaurants reach their goals since 2018 We have bootstrapped the business for 4 years, building a profitable and expert company. Then we’ve raised money to accelerate, build a strong SaaS and expand the business abroad. Cash efficiently remains part of our DNA.

We serve more than 2000 restaurants across 12 countries and have tripled our revenue last year. We plan to repeat this +300% growth in 2024.


Job description

As the Head of People at Malou, you will be instrumental in overseeing all aspects of our people strategy: from hiring, onboarding, development, retention, to offboarding. Reporting directly to Louiza, the CEO, you will also be a key member of Malou’s council committee.

Malou aims to be at the forefront of HR innovation, having invested significantly in creating a robust feedback culture, establishing a transparent salary and evolution grid, and organizing unique events to enhance our strategic approach. We pride ourselves on offering salaries within the top 25% of the Foodtech industry, aspiring to set the benchmark for HR culture and standards.

This hands-on leadership role demands an executive who not only possesses a visionary outlook and strong analytical skills but also shows a genuine desire to make a lasting impact.

At Malou, no position is solely focused on strategy and/or management; we value a hands-on approach and this mindset should excite you.

1/ Hiring Top Talents

  • Conduct an audit of our current hiring mechanisms and develop new strategies tailored to our strategic sectors.
  • Enhance our employer brand to attract top talent effectively.
  • Streamline our recruitment processes to improve speed, efficiency, and precision.
  • Foster relationships with educational institutions, professional forums, and other relevant entities.
  • Optimize our onboarding process to ensure a seamless transition for new hires.
  • Innovate and implement recruitment strategies to attract top talents, including hiring our first international profiles.

2/ Team Training and Development

  • Overhaul our employee development programs to support professional growth, aiming to sustain our strong retention rate (less than 4% in 2023).
  • Implement performance management processes that accurately assess and support employee progress.
  • Develop specific career paths for every role at Malou, providing clear growth trajectories for our employees.
  • Enhance our training program to include mandatory, optional, and team-specific courses, thereby fostering a comprehensive learning environment.
  • Manage onboarding and offboarding processes to ensure they are as efficient and positive as possible.
  • Refine progression rules, variable compensation, bonuses, and other incentives to motivate employees and achieve business goals.

3/ People Happiness

  • Manage day-to-day matters : legal,
  • Promote a positive and inclusive company culture that aligns with Malou’s values.
  • Address employee concerns and issues, ensuring their well-being and satisfaction.
  • Oversee the implementation of initiatives, team-building activities, perks, and other actions that contribute to the professional and personal growth of Malouers.
  • Manage the day-to-day HR operations including legal issues, contracts, salary payments, HR accounting, special requests, and HR tools, ensuring smooth and efficient HR processes.

4/ Team Management

  • Scale the HR function by hiring and managing a team capable of supporting all the above areas (currently includes one experienced HR manager).
  • Structure, recruit, and train the People team in line with Malou’s growth.
  • Participate in Malou’s executive committee to align people-related strategies with the company’s business goals, growth, and other key areas.


  • Profil
  • A minimum of 7 years of proven experience in HR roles within VC-backed startups or top consulting firms, with a deep passion for HR.
  • Exceptional adaptability and flexibility in a fast-paced environment.
  • A proactive change agent who challenges the status quo and drives impactful changes.
  • Comprehensive knowledge across a broad spectrum of HR disciplines, including recruitment, payroll, legal issues, training, employer branding, and more.
  • Outstanding communication skills, capable of uniting the team around HR initiatives and fostering a supportive work culture.
  • An analytical and pragmatic mindset, comfortable with data-driven decision-making and possessing a solid understanding of business fundamentals.

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