Guest Relation Coordinator

il y a 1 mois


Paris, Ile-de-France La Clef Champs-Elysées Paris Temps plein
Nous serions heureux de vous accueillir en tant que Guest Relation Coordinator au sein de notre résidence hôtelière 5 étoiles La Clef Champs-Elysées à Paris A ce poste, votre rôle est d’assurer le suivi et le bien-être du client, avant, pendant et après son séjour. A ce poste, vous : - Garantissez une expérience raffinée et sur-mesure en accord avec notre marque The Crest Collection, - Fidélisez la clientèle en assurant leur satisfaction avant, pendant et après leur séjour, - Enregistrez les demandes et proposez des solutions adaptées, - Veillez à la bonne diffusion des informations et remarques auprès des différents services, - Etes l’interlocuteur privilégié de notre clientèle VIP, - Gérez les réclamations et répondez aux différentes demandes (retours-clients, commentaires sur les réseaux sociaux, questionnaires clients), - Assurez le soutien de l’équipe Front desk pour fluidifier le parcours client, - Assistez le Front Office Manager dans les tâches commerciales, la gestion de la qualité et la supervision. Les horaires types sont 8h-16h / 9h-17h / 12h-20h (planning défini mensuellement). Pour espérer être notre « perfect match »… - Vous maîtrisez l’anglais parfaitement, et vous pratiquez si possible une deuxième langue (espagnol, portugais, chinois, arabe, …), - Vous avez une ou plusieurs expériences réussies dans le monde hôtelier, - Vous avez une aisance relationnelle et commerciale, - Vous êtes créatif(ve), dynamique et avez le sens du service, - Vous êtes orienté(e) résultats et satisfaction client, - Vous connaissez bien Paris et la région Ile-de-France, - Vous êtes à l’aise avec les outils informatiques, - Vous aimez travailler en équipe. Nous rejoindre comporte de nombreux avantages - La convention collective de l’immobilier : contrat à 35h, jours fériés payés ou récupérés, etc. - Deux jours de repos consécutifs par semaine, dont un samedi & dimanche par mois. - Une carte tickets restaurants ainsi que le remboursement à 50% des frais de transport. - Des tarifs avantageux pour séjourner au sein des établissements du groupe dans le monde entier (14 marques en tout ). - Un comité d’entreprise (CSE) qui propose chaque année des chèques vacances, des cartes cadeaux, des cartes et tickets cinéma, des billets pour des parcs d''attraction, etc. - Un dispositif d’intéressement et de participation ainsi qu''une mutuelle avantageuse pour toute la famille. - Des programmes d''échange, de mobilité et de reconnaissance interne. - Des mobilités géographiques et une forte évolution interne (plus de deux tiers de nos Adjoints et Directeurs de résidence sont issus de la promotion interne). - Un parcours d’intégration complet, ainsi que des formations adaptées à vos besoins. - Une ambiance de travail conviviale et bienveillante, un réseau social d’entreprise dynamique, des collaborateurs de tous âges et de tous horizons, un afterwork tous les mois et autres évènements Alors à très vite A savoir si vous ne nous connaissez pas encore… The Ascott Limited est un groupe hôtelier singapourien, leader international sur le marché des Apart’Hotel dont la mission principale est la satisfaction de ses clients Loisirs et Affaires Apart’Hotel, quézako ? C’est une formule de séjour qui offre l’intimité d’un appartement combiné à un large choix de services hôteliers The Crest Collection est une des 14 marques du groupe The Ascott Limited qui propose des résidences hôtelières haut de gamme réinterprétant avec modernité l’élégance et le luxe à la française.Ces établissement hôteliers 5 étoiles offrent une expérience raffinée et sur-mesure : l’espace, la douceur et le confort d’un appartement, combinés à l’excellence d’un service personnalisé haut de gamme. A Paris, cette marque est composée de 3 établissements : La Clef Louvre, La Clef Champs-Elysées et La Clef Tour Eiffel.
Role: Guest Relation Coordinator (F/H)
Job Type: Permanent , Full Time
Location: Paris,

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