Customer Service Representative
il y a 2 semaines
General Objective
The objective of this position is to service inbound and outbound customer interactions via phone and/or other channels. This will be done by answering inquiries from healthcare providers and consumers regarding specific pharmaceutical products and programs, utilizing approved reference materials, or escalating them to external departments. Specific individual and team quality metrics will be assigned as goals. The VCloud Management Team will review your performance periodically to ensure these objectives are being met or exceeded.
Specific Requirements
- Provide world-class customer service by managing all customer inquiries to successful resolution (first-call resolution in-house or escalating to the appropriate external department).
- Provide product and program information within the guidelines of the call script, standard FAQ responses, and training updates.
- Effectively and consistently communicate messages as required. Evaluate and escalate calls to external departments as appropriate.
- Comply with all client regulations, including adverse event and product quality processes, as well as HIPAA Regulations.
- Manage all assigned project work in a timely manner (call handling, after-call work documentation, etc.).
- Complete and maintain all required training and acknowledgment logs within the appropriate time frame.
- Obtain pertinent customer information and record customer interactions in appropriate CRM systems or escalation forms.
- Interact with team members, supervisors, and potentially clients, sharing suggestions, technical issues, and best practices.
Qualifications
- Native of France and able to commute daily to the Paris 14eme area in France office (required).
- Fluent in French (required).
- Very Good English (preferably).
- Minimum of 2 years of previous experience in customer service in a call center environment (required).
- Demonstrated competency using information technology, PCs, and databases (required).
- Excellent French language, verbal telephone communication, and written skills (required).
- Ability to multitask with good organizational, time management, problem-solving, and decision-making skills (required).
- Ability to communicate with customers utilizing exceptional customer service skills, business skills, and soft skills (required).
- Ability to meet/exceed assigned metrics/goals (required).
- Strong Excel skills (required).
Education
- 4-year College Degree required.
-
Customer Service Relations Assistant
il y a 1 semaine
Paris, Ile-de-France Parfums de Marly Temps pleinPosition: Customer Service Relations Assistant - InternshipStart Date: 01 July 2024Within the Global Customer Strategy department, you will assist in managing the customer service activities for the Parfums de Marly and Initio Parfums Prives brands in the Europe and United Arab Emirates region.Key Responsibilities:You will be responsible for handling...
-
PARIS, 75000, Ile-de-France Singulart Temps pleinTo guarantee an exceptional experience for our artists and customers, the Artist Liaison department has a Creator Care Team (team of 3 people) responsible for :- Finding and onboarding the most talented artists from around the world, who will inspire our future collectors to bring art into their homes.- Ensuring a high-quality service to our creatorsWe are...
-
Customer Care Representative
il y a 6 jours
Paris, Île-de-France SINGULART Temps pleinYour responsabilities:Managing all post-sale communication with your clients Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clientsApply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and...
-
Cell Culture Sales Representative
Il y a 2 mois
Paris, Île-de-France Proclinical Temps pleinProclinical is currently working with a biotechnology company that is seeking a Cell Culture Sales Representative to be based in Paris on a permanent basis. The Scientific Sales Representative's primary responsibility is to generate revenue by identifying potential customers, introducing them to our products and working with them by providing technical...
-
Customer service and marketing assistant
il y a 4 semaines
Paris, Ile-de-France Atelier Février Temps pleinCompany DescriptionAtelier Février is a company that designs and creates luxury, timeless, statement rugs. Established with a vision to redefine elegance and inspire living spaces, Atelier Février is a name synonymous with impeccable design, meticulous craftsmanship, and an unwavering commitment to excellence.Role DescriptionThis is a full-time on-site...
-
Stage - Customer Onboarding Manager H/F
il y a 4 heures
PARIS, 75000, Ile-de-France Matera Temps pleinNotre département Care (ou service client) est composé de 3 équipes :- L'équipe Customer Care Representative : en charge de répondre aux demandes et de mettre à disposition de ressources pour nos clients ;- L'équipe Customer Success/Account Manager : qui s'occupe du renouvellement des contrats et de la vente de produits additionnels ;-...
-
Customer Service Advisor
il y a 6 jours
Paris, Île-de-France New Balance Temps pleinWho We Are:Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and...
-
Us B2b Local Sales Representative M
il y a 2 jours
PARIS, 75000, Ile-de-France Singulart Temps pleinYour mission as a B2B Local Sales Representative at Singulart is to create and nurture relationships with U.S. based Interior Design professionals near you.Details- Contacting US interior designers and architects in your area- Presenting the SINGULART value proposition for Interior Designers and convincing them to use our services for their art and design...
-
Customer Service Administrator
il y a 6 jours
Paris, Île-de-France GRIFOLS, S.A. Temps pleinVous souhaitez rejoindre une équipe internationale qui travaille à l'amélioration de l'avenir des soins de santé ? Voulez-vous améliorer la vie de millions de personnes ? Grifols est une entreprise mondiale de soins de santé qui, depuis sa fondation à Barcelone en 1909, travaille à l'amélioration de la santé et du bien-être des personnes dans le...
-
Senior Customer Success Manager
il y a 7 jours
Paris, Ile-de-France MicroStrategy Temps pleinCompany DescriptionAt MicroStrategy, our mission is to make every enterprise a more intelligent enterprise. MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on...
-
Inside Sales Representative H/F
il y a 3 heures
PARIS, 75000, Ile-de-France Scaleway Temps pleinAbout the jobIn order to support Scaleway's ambitious international growth strategy, the Revenue department is recruiting an Inside Sales Representative who will BE accountable for prospecting into target accounts and manage a portfolio of clients' full sales cycle to increase consumption. If you thrive in a fast-paced, collaborative environment and...
-
Customer Care
Il y a 2 mois
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a Team Lead Customer Care to join us and lead our Customer Care Team in providing exceptional support to our clients.As the Team Lead Customer Care, you will play a pivotal role in leading and developing our Customer Care team to ensure the delivery of outstanding support to our clients. Reporting directly to our Head of Customer Experience,...
-
Admissions Representative
il y a 3 semaines
Paris, Île-de-France Schiller International University Temps pleinYour missionThe Admissions Representative at Schiller International is responsible to ensure a smooth onboarding process for all New Students at Schiller across the four campuses, adaptation to university life in an international setting, and compliance with all entry requirements.Your profileTo check all CAS (Confirmation of Acceptance for Studies) requests...
-
Customer Service Employee H/F
il y a 1 mois
Paris, Île-de-France Page Personnel Temps pleinÀ propos de notre client Notre client est un spécialiste dans le secteur de l'agroalimentaire.Vous souhaitez acquérir de l'expérience dans le secteur de l'agroalimentaire ? N'hésitez pas et rejoignez notre client en tant que Customer Service Employee. Description du poste En tant que Customer Service Employee, vos missions seront les suivantes...
-
Inside Sales Representative
il y a 2 jours
PARIS, 75000, Ile-de-France Scaleway Temps pleinAbout the jobIn order to support Scaleway's ambitious growth strategy, the Sales department is recruiting an Inside Sales Representative who will BE accountable for managing existing partners and recruiting new ones, advising them on prospecting strategies and managing inbound leads from companies wanting to partner with us.If you thrive in a fast-paced,...
-
Customer Intelligence Analyst
il y a 2 semaines
Paris, Ile-de-France RetailSonar Temps pleinRetailSonar is a fast-growing SAAS company specializing in geomarketing for large retail and service companies. RetailSonar has offices already in 4 countries (Belgium, The Netherlands, France, Germany) and is technologically readiness for further scaling up toward European market leadership. Therefore we are looking for a Customer Intelligence Analyst to...
-
Customer Service Employee H/F
il y a 1 mois
Paris, Île-de-France PAGE PERSONNEL Temps pleinQuelles sont les missions ?En tant que Customer Service Employee, vos missions seront les suivantes : * Traitement de la prise de commandes : Gérer efficacement le processus de prise de commandes en utilisant à la fois des méthodes manuelles et des systèmes EDI, garantissant ainsi un traitement précis et rapide des commandes des clients, * Support...
-
Senior Customer Service FMCG H/F
il y a 1 semaine
Paris, Île-de-France MICHAEL PAGE INTERIM MANAGEMENT Temps pleinQuelles sont les missions ?Au sein d'une équipe order to cash/customer Service, vous prenez en charge le processus de gestion de commandes sur SAP4/Hana de A à Z, depuis le traitement des flux, les envois et leur suivi, jusqu'à la facturation et la gestion des litiges/pénalités.Quel est le profil idéal ?Une expérience significative d'au moins 5 ans...
-
Sales Development Representative French And English Speaking H/F
il y a 3 heures
PARIS, 75000, Ile-de-France Lightspeed Temps pleinHi there ! Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Well you might just BE in the right place !Lightspeed is looking for a high-energy and driven Sales Development Representative to join our hospitality team in Paris team. This role is the first point of contact our potential customers have with our...
-
Business Development Representative Outbound
il y a 2 jours
PARIS, 75000, Ile-de-France Qonto Temps pleinOur values :Customer focus Prioritize customers in everything you doOwnership Own your part, get things doneTeamwork Make (team)work easyMastery Continuously raise the barIntegrity Always do what's right, and respect peopleOur beliefs : At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating...
