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Solar Technical Service Engineer-France
Il y a 3 mois
Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.
In this role you will:
- Interface between our customers and SOFAR.
- Take ownership of dispatched customer issues in 2nd level.
- Provide service and customer support during field visits or dispatches.
- Run diagnosis on errors or technical problems.
- Deliver support and contribute solutions for our customers together with the sales team or alone.
- Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
- Support the sales team during events and sales activities.
- Training onsite or in our training center.
- Webinars for our customers.
- Follow operational procedures, processes and practices as defined, documented and consistently applied.
- Follow the applicable health and Safety instructions and regulations.
- Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
We are looking for:
- Educated as an electrical technician or engineer.
- Fluency in French on at least C1 level or Native, English at least B2.
- Experience in commercial and residential solutions. If you have any experience with battery solutions, this is beneficial.
- Experience in dealing with customers in critical situations.
- Ability to work structured and organised by using the different internal platforms.
- Willingness to travel.
- Driving license.
Who We Are:
Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.
Rewards:
• The TOP 5 string inverter for the Chinese enterprise brand
• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise
• The world's leading energy storage system solutions provider
• The "TOP Brand PV Inverter" issued by EUPD in multiple countries
Create clean energy and lead a green life. Welcome to join us
