Customer Success Manager, German speaking

il y a 4 semaines

Paris, Ile-de-France anma RECRUITMENT Temps plein

Unser Kunde bietet eine Lösung für das kollaborative Innovationsmanagement an, welches führenden Unternehmen rund um den Globus hilft, innovative und messbare Ergebnisse zu erzielen.


Als „Customer Success Manager“ verwalten Sie ein Portfolio von Unternehmenskunden um sicherzustellen, dass diese das Produkt optimal nutzen und weiterhin zufriedene und treue Kunden bleiben.


  • Verwalten eines Portfolios von Enterprise-Kunden und Sicherstellen des Gesamterfolgs des Kunden (vom Onboarding bis zur Vertragsverlängerung, einschließlich Engagement, Akzeptanz und Kundenzufriedenheit)
  • Unterstützung der Kunden bei der Behandlung von Problemen durch Rücksprache mit dem Supportteam
  • Empfehlung, Leitung und Durchführung von Aktionsplänen zur kontinuierlichen Verbesserung der Plattform, des Change Managements und der Einführung
  • Initiierung und Koordinierung von Produkt- und Technikexperten bei gezielten Supportprojekten
  • Enge Zusammenarbeit mit anderen Teams (Marketing, Vertrieb, Produkt), um den Kunden die bestmögliche Unterstützung zu bieten
  • Aktualisierung der Kundendatenbank und Reporting der Aktivitäten und Umsätze



Profil


  • Masterabschluss und mindestens 2 Jahre Berufserfahrung in einer kundenorientierten B2B-Funktion in einem Software- oder Saas-Unternehmen oder Erfahrung mit Unternehmensinnovationen
  • Starkes Interesse an Innovationen und Kenntnisse der SaaS-Branche
  • Deutsch auf Muttersprachen-Niveau mit sehr guten Englischkenntnissen, Französischkenntnisse von Vorteil
  • Sie in der Lage gute Beziehungen zu internen Teams aufzubauen und zu pflegen und effektiv zu kommunizieren
  • Außerdem kennen Sie sich mit Verkaufszyklen in einem wettbewerbsintensiven Markt aus
  • Sie haben ein starkes Interesse die Kundenzufriedenheit und den Erfolg ihrer Kunden bei der Nutzung der Lösungen ständig voranzutreiben


Angebot


  • Sie werden mit den neuesten Innovationstrends und -Lösungen konfrontiert, die die Welt von morgen prägen
  • Ein attraktives Vergütungspaket zwischen 50-60K einschließlich Aktienoptionen
  • Zusatzleistungen wie Krankenversicherung, Restauranttickets und Erstattung der Kosten für öffentliche Verkehrsmittel
  • Gelegenheit, zur EMEA-Expansion beizutragen und mit großen internationalen Unternehmen zusammenzuarbeiten
  • Komfortable und moderne Büros im Herzen von Paris, einschließlich 2 möglicher remote-Arbeitstage pro Woche
  • Regelmäßige Team-Events und regelmäßige Feedback-Gespräche
  • Hochwertige Ausrüstung: Macbook, Monitor & Kopfhörer mit Geräuschunterdrückung

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