Customer Success Manager
il y a 5 jours
We are seeking a highly skilled Customer Success Manager to join our team at Insider. As a key member of our organization, you will be responsible for ensuring our clients achieve their goals and objectives through our technology and services.
Key Responsibilities- Develop and maintain strong relationships with our clients to understand their needs and goals.
- Work closely with our data-geeks and product specialists to provide technical support and ensure our clients are utilizing our technology to its full potential.
- Identify opportunities to boost the value we provide to our clients and develop key account plans to achieve this.
- Proactively provide feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
- Establish a trusted adviser relationship with our clients to ensure their overall satisfaction with our services and technology.
- Plan strategies to help our clients meet their objectives and prioritize and drive resolution on escalated customer issues.
- Bring new product ideas to the table and collaborate with our product and design gurus to shape our product roadmap.
- A university degree in Business, Marketing, Engineering, or related fields.
- Strong communication skills in both writing and speaking (English and French).
- 4 years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization.
- Digital marketing-related experience in a customer-oriented position.
- Ability to collaborate and build strong relationships with customers, especially at the executive level.
- Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills.
- Self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
- Care for our clients and make sure they feel at home with our products and our assistance.
- Superior project and time management skills. A keen eye for detail is a plus.
- Passion for testing, measuring and improving outreach and follow up effectiveness.
- Ability and flexibility to work in a fast-paced startup environment.
- Solid understanding of basic web concepts and digital marketing.
- A chance to work in an international, diverse, and inclusive environment.
- Access and opportunity to gain a limitless network all over the globe.
- A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
- To be part of an industry that's shaping the future of customer experience.
- Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- Space to share your skills through training sessions and workshops if you wish. Sharing is caring.
- The infamous team activities that are bursting with fun.
- No Dress Code.
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