Run Engineer

il y a 1 mois


Paris, Île-de-France CAPEST conseils Temps plein

En tant que Run Engineer, vous êtes responsable de la maintenance et de l'optimisation des systèmes informatiques en production, assurez leur bon fonctionnement continu, en résolvant les incidents rapidement et en mettant en place des améliorations pour prévenir les problèmes futurs.

Traitement des bugs :Rédaction des tickets : Consigne précise des problèmes rencontrés avec toutes les informations nécessaires (captures d'écran, logs, étapes de reproduction).Planification : Priorisation et organisation des corrections de bugs en fonction de leur impact et de leur urgence.Tests : Vérification des corrections via des tests manuels et automatisés avant le déploiement en production.Tests applicatifs :Manuels : Réalisation de tests exploratoires et de vérifications fonctionnelles pour identifier les défauts.Automatisés : Collaboration avec les QA et les développeurs pour mettre en place des tests automatisés afin de garantir la stabilité et la qualité continue des applications.Outils de pilotage de l'activité de RUN :Définition et évolution : Choix et amélioration des outils utilisés pour superviser l'activité de RUN.Production de dashboards : Création de tableaux de bord pour suivre les indicateurs de qualité de service et les engagements contractuels.Reporting clients : Mise en place de rapports réguliers à destination des Customer Success Managers (CSM) pour informer les clients.Prise en compte des remontées clients et suivi des incidents :Mise en place de process : Établissement de procédures pour gérer les retours clients, depuis la réception des alertes jusqu'à la résolution des incidents.Suivi des incidents : Qualification, analyse et priorisation des tickets, traitement ou escalade aux équipes produits, et communication sur la résolution des incidents.Coordination de l'équipe de production :Mise en place de la méthodologie : Développement et implémentation de méthodologies de travail pour améliorer l'efficacité de l'équipe.Priorisation des tâches : Gestion des priorités en fonction des besoins opérationnels et des urgences.Base de connaissance pour l'équipe :Création et alimentation : Développement d'une base de connaissances incluant des fiches de résolution et des procédures pour faciliter la gestion des incidents et des interventions.Organisation et planification des interventions :MEP (Mises en production) applicatives : Planification des déploiements applicatifs et coordination des différentes parties prenantes pour minimiser l'impact sur la production.Contribution aux évolutions de la plateforme :Appui à l'équipe produit : Participation aux projets d'évolution de la plateforme lorsque la charge de production le permet, afin d'apporter une perspective opérationnelle et garantir la compatibilité avec les processus existant

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