Manager, Database

il y a 4 semaines

Paris, Île-de-France teamworkonline Temps plein

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

Manager, Database & Guest Registration Management is responsible for the database management & Itinerary design process for On Location's commercial guests. This includes communication with internal program teams and external guests, verification of all data, as well as providing periodic status reports to a variety of function areas.

  • Develop a clear understanding of the Hospitality Programme, the guest journey and the data required.
  • Help set up On Location's itinerary management system to manage the guest program, from initial allocation and changes to full reporting.
  • Together with other teams, manage program elements such as, asset management, guest registration, itinerary management, ticket allocation, reporting.
  • Work with the relevant internal teams to configure, implement, and manage the itinerary platform.
  • Prepare familiarization training so that both self and team are fully conversant with all aspects of the Itinerary management tool.
  • Manage all commercial guest data within On Location's system to ensure all data is accurate and current.
  • Prepare familiarization training so that both self and team are fully conversant with all aspects of the program including hotel facilities; event venues; excursion & activity venues.
  • Liaise with Airport & Transport teams to ensure efficient arrival & departure systems.
  • Develop processes and procedures and liaise with the Database teams to ensure all reports/information communicated as necessary.
  • Provide the relevant reports to On Location operational departments.
  • Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations
  • Devise effective communication system is in place to notify guests & team of any program changes.

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

You'll Have These:

  • Excellent computer skills with high proficiency in the Microsoft Office suite
  • Minimum 3-5 years of experience managing guest registration/database or event logistics for large-scale global events or hospitality programs.
  • Strong organisational and time management skills, with the ability to multitask and manage concurrent priorities.
  • Experience in managing a cross-cultural team of event professionals.
  • Strong customer service ethic
  • Excellent verbal and written communication skills (French & English)

We'd Love If You Also Have These:

  • Fluent in French & English
  • Proactive in identifying areas where support can be provided in order to meet deadlines.
  • Flexible, enthusiastic, confident, outgoing

Travel:

  • Travel to operational offices when required.

Working Conditions:

  • Based in Paris France
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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