Dedicated Customer Success Manager

il y a 3 semaines

Paris, Île-de-France Stravito Temps plein

Stravito is an enterprise SaaS company on a mission to simplify knowledge discovery. Our company was founded in Sweden in 2017 and now has 80 team members across Europe and North America.

Today, employees in world-leading organizations such as Burberry, Comcast, Danone, and Carlsberg use the Stravito platform to quickly access all their company's market research and insights, helping them to get closer to their customers and make better, insights-backed decisions.

As a team, we are guided by our operating principles: simplicity first, an "own it, do it" mentality, embracing different perspectives, and enjoying the journey together.

We're looking for motivated, curious minds to join us on our mission. Is that you?

What you'll do

As a Dedicated Customer Success Manager you will have ownership of driving engagement and value for one, key enterprise customer.

  • Manage, support and develop one key customer, a large multinational food and beverage company based in Paris.
  • Connect with stakeholders to understand and develop expertise when it comes to what drives user value and engagement
  • Develop the business by identifying patterns and synergies between different end-user use cases
  • Proactively share customer learnings and insights with the broader Stravito team.
  • Work closely with Product, Tech & Design to make it happen

What we're looking for

  • Previous experience as Customer Success Manager (B2B)
  • "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
  • Business-oriented - constantly thinking of how to grow and scale your customer.
  • Able to thrive in start-up and remote-first environments
  • Strong interpersonal and communication skills
  • Fluency in English, both spoken and written
  • This role is remote but applicants must be located in Paris, France

We look forward to hearing from you

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