Senior Strategic Customer Success Manager

il y a 1 semaine

Paris, Île-de-France Monta Temps plein

Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution.

We're building the future of EV charging, come join us aboard the rocketship We are seeking a highly motivated and experienced French speaking Senior Strategic Customer Success Manager to join our dynamic and growing team at Monta.

You will be responsible for managing our industry leading Strategic Partners with a focus across french speaking countries.

These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization and often generate revenue from them.

(Some) of the things you will be doing:
Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers and influencers
Act and take ownership as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle

Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals and grow your book of business over time to drive retention and expansion across your portfolio.

Ensure customer retention through strategic touchpoints, effective project management, escalation management and success planning.
Create champions internally within the customer's environment via effective customer onboardings and "train the trainer" initiatives.
Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike
Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately
Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support
Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners
Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals

Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues Requirements 5+ years of experience working in a customer-facing role with strategic organizations.

(experience with Fortune 500 companies is a plus)
Fluent in French & English. (additional language capabilities are a plus)
Based in Paris, London or Copenhagen
Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
Strong commercial acumen with a customer first mentality
Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges
Strong time management and prioritization skills to manage your book of business and its various project tracks effectively
Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups
Proven track record of project management and stakeholder management skills internally and externally
Proven track record of SaaS AND/OR industry experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management and customer satisfaction within strategic accounts
Ability to travel to see partners globally at a minimum of two weeks per quarter
Experience working with Hubspot or other CRM systems is preferred
Consulting background is a plus.
EV experience is ideal but not mandatory Benefits Monta can offer you... Flexible work hours
Discount on Gym membership
Free snacks & beverages
Subsidized plant-based lunch
Occasional company-wide and team events - both in-person and virtually
Learning & development opportunities
Education budget
Warrant program
Pension + Health insurance
Maternity/Paternity leave Life at Monta At Monta, we encourage you to come as you are.

To ensure an inclusive product that serves a diverse user group, we need to be a diverse force behind it.

We are a company dedicated to revolutionizing the EV industry, thus aspiring to change the world for the better .

Furthermore, Monta is committed to our sustainability efforts with several green initiatives such as offering our employees a plant-based-only lunch among many other things.

Why EV less when you can #EVbetter Kindly submit your resumé in English. Monta does not accept unsolicited resumes from headhunters or recruitment agencies.

Unsolicited resumes sent to Monta or to our employees are considered to be the property of Monta, and we will not agree to payment of any referral compensation or recruiter fee in the absence of a signed agreement.

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