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Field Services Engineer

Il y a 3 mois

Paris, Île-de-France Dalet Temps plein

What you will love about Dalet and why you should be working here

Dalet empowers media-rich organizations to transform their production and distribution workflows – accelerating media operations, maximizing collaboration and creating higher value from content.

As a leading media technology and service provider with over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe.

Leading organizations such as Fox Networks Group, Arsenal Football Club, MediaCorp, Audi, and the BBC trust Dalet to support their daily content operations.

Our team is driven by a passion for media and committed to empowering a world where compelling stories are beautifully made, effortlessly told and thoughtfully delivered. Learn more at

Your story, infinite possibilities

Top Reasons to Join Us?

Revolutionize a big industry in a dynamic, fast-growing, yet mature, companyBenefit from great career opportunities around the worldMake the most of a truly collaborative environment with supportive leadershipWorkwith cutting edge technologies (AI, Cloud, CyberSecurity)Collaborate with talented and passionate "Daletians"Enjoy a fun working environment
As Field Services Engineer you will be responsible for supporting a strategic account and deliver Dalet technical expertise to their administrators. This role will be onsite with our customer 5 days a week, no remote work available.

What you'll be doing

Install, maintain and optimize products and configurations at customer's siteDiagnose and resolve product performance problemsPerform maintenance and fixingEnsure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performanceProactively respond to potential equipment issues to prevent unplanned interruption of customers' businessTrain other field engineers and customers in the solutions

What you'll we need to be successful
Experience in a similar position or experience as an end userExperience with troubleshooting and problem solvingProven IT skills in Windows, networking and SQL databaseBroadcast knowledgeExperience with Dalet Solutions is a plusStrong communication skills in EnglishSelf-starter who is excited about technologyBSc/MSc in Computer Science, Software Engineering or related field
Dalet is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role. Candidates' resumes submitted directly to managers or HR will be considered unsolicited and no fee will be payable.