Service Delivery Manager H/F
Il y a 2 mois
Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d'expertise et d'innovation en prenant part à l'aventure Econocom.
A travers sa marque Workplace Infra Innovation, le groupe Econocom s'affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l'infogérance Workplace depuis 4 années.
Au sein de l'activité Services en région Est, nous accompagnons plus de 40 clients grands comptes et institutions publiques dans tout secteur d'activité dans la transformation de leur système d'information, à travers la mise à disposition de moyens humains et techniques.
Ce qui vous attend :
Au sein d'une prestation pour l'un de nos clients à la réputation internationale sur Strasbourg, nous recherchons un Service Delivery Manager H/F.
Vous êtes le garant de la qualité du delivery, de la rentabilité opérationnelle et de la tenue des délais et engagements contractuels. Vous participez à l'élaboration et au suivi du budget prévisionnel.
Vos responsabilités :
• Suivre et valider la conformité des demandes de changements
• Assurer le pilotage des contrats avec nos prestataires de services : respect des engagements, suivi opérationnel et financier, comitologie...
• Coordonner les équipes opérationnelles (planification et suivi des taches)
• Être en charge de l'évolution des process de la production
• Assurer la mise en place et le suivi des KPI techniques ainsi que des KPI d'activité des différentes équipes du dispositif
• Participer au pilotage des tests de PRA/PCA
• Apporter conseil et innovation technologique au sein de la prestation
L'environnement technique : Jira, ITIL, EasyVista, PowerBI
Ce que nous vous proposons :
Valeurs : en plus de nos 3 fondamentaux que sont l'audace, la bonne foi et la réactivité, nous garantissons un management à l'écoute et de proximité, ainsi qu'une ambiance familiale
Contrat : en CDI, avec un démarrage selon vos disponibilités (nous acceptons les préavis)
Localisation : prestation de client grand compte sur Strasbourg
Package rémunération & avantages :
• Le salaire : rémunération annuelle brute selon profil et compétences
• Les basiques : mutuelle familiale et prévoyance, titres restaurant, remboursement transport en commun à 50%, avantages du CSE (culture, voyage, chèque vacances, et cadeaux), RTT (jusqu'à 12 par an), plan d'épargne, prime de participation
• Nos plus : forfait mobilité douce & Green (vélo/trottinette et covoiturage), prime de cooptation de 1000 € brut, e-shop de matériel informatique à des prix préférentiels (smartphone, tablette, etc.)
• Votre carrière : plan de carrière, dispositifs de formation techniques & fonctionnels, passage de certifications, accès illimité à Microsoft La qualité de vie au travail : télétravail avec indemnité, évènements festifs et collaboratifs, accompagnement handicap et santé au travail, engagements RSE
Référence de l'offre : qhye6zthzu
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