Global Customer Service Operations

il y a 1 mois


MarcylÉtoile, Auvergne-Rhône-Alpes, France bioMérieux Temps plein

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for an experienced Manager with strong cutomer service skills to lead the Expert Unit Microbiology France department of the Global Customer Service Operations (G-CSO).

You will be responsible for managing a team of 16 multidisciplinary and multicultural experts. You will be in charge of supporting the strategic axes of our department and in particular Support, Train and Coach the employees of our subsidiaries and distributors in order to continously develop their skills and autonomy at the service of our customers.

What will be your missions at bioMérieux ?

- Manage the department and develop a team of 16 Experts Define team goals and assess resources (budget, resources, etc.)

- Be responsible for the deliverables of the department :

- Define and facilitate the knowledge and technical skills transfer plans for our subsidiaries and distributors

- Provide the service tools to local teams and share best practices

- Improve methodologies that have a direct impact of department operations and strategy

- Manage complex situations requiring solutions with direct impact on operations, finance, humain resources and / or

customers Influence various departments to resolve issues

- Promote the voice of the customer service in corporate projects

- Ensure that the team apply quality assurance processes

Who are you ?

- Master's degree in Engineering/Biology

- Strong management experience with at least 3 years of team management

- Strong Customer Service Experience with a minimum 5 years in Global, Regional or Local functions Healthcare market

Experience - IVD is a plus

- Interest in working in an international environment

- Strong Customer Focus

- Strong leadership skills and ability to work in complex and multicultural organizations

- Team player, able to work with multidisciplinary teams and in a matrix environment

- Excellent communication and presentation skills,

- Good ability to communicate complex information in a simple way

- Good priority management and ability to meet commitments on time

- Fluent in English mandatory, mastering of French language is a strong asset Occasional travel capacity

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.



  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Global Customer Service Operations - Senior Manager Expert Unit Microbiology - All Genders We are looking for an experienced Manager with strong cutomer service skills to lead the Expert Unit Microbiology France department of the Global Customer Service Operations (G-CSO). You will be responsible for managing a team of 16 multidisciplinary...

  • Global Customer Service

    il y a 2 semaines


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Global Customer Service

    il y a 1 mois


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Global Customer Service

    il y a 1 mois


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Global Customer Service - System Engineer - F/M/NB The Global Customer Service department is looking for a System Engineer to train, coach and provide effective support to bioMérieux subsidiaries and distributors and to promote technical voice of customers for product development in order to optimize bioMérieux's commercial success and...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Data Analyst

    il y a 1 mois


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Data Analyst - Business/Service & Product Performance - Global Customer Service - All Genders We are looking for a Business Analyst who will work and grow within the Global Customer Service department/unit and will report to Global Customer Service Operations Vice President within a team of 5 co-workers. What will your responsibilities be...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Assistant Global Marketing Communication - All Genders Our Global Marketing Communication department is looking for an administrative assistant & coordinator (All genders) on a permanent contract.You will report to the Vice-President of the Global Marketing Communication of Clinical Operations and provide operational support to 4...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • 6 months mission

    il y a 1 mois


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    In a context of maternity leave cover, our Clinics Operations Department is looking for an Immunology Application Specialist who will work in the Investigation Unit Immunology Department, reporting to the Global Customer Service Manager within a team of ten employees. What will be your missions within bioMérieux? You will be responsible for managing and...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Senior Global Product Manager Data/IT - All genders As an Integrated Solution IT/DATA Global Product Solution Manager (Upstream), you will play a pivotal role in shaping the future of our diagnostic solutions. You'll be part of a dynamic team that drives innovation, collaborates with cross-functional stakeholders, and ensures the success of...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Global Product Manager Infectious Disease Expert - All genders As a key member of our dynamic team, you'll shape the future of our diagnostic IT solutions. Your role involves driving innovation, collaborating with cross-functional stakeholders, and ensuring the success of our upstream product portfolio. Specifically, you'll oversee the AMR...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Chief of Staff, Clinical Operations EME The Chief of Staff reports to the EME VP as a strategic advisor. Your role is pivotal in supporting the EME VP in steering the organization towards the full potential ambition. It's about transforming strategy from a concept into impact, guiding our collective journey forward.The focus of this...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Executive Assistant to VP EME

    il y a 2 semaines


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    Notre Direction des Opérations Cliniques recherche un(e) Spécialiste Application Immunologie qui évoluera au sein du département Investigation Unit Immunology et sera rattaché(e) au Global Customer Service Manager au sein d'une équipe de 10 collaborateurs. Quelles seront vos responsabilités ? Vous gérez et coordonnez la totalité de l'investigation...

  • Market Research Manager

    il y a 1 mois


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Market Research Manager

    il y a 1 mois


    Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    bioMérieux S.A. Market Research Manager - All Genders Our Global Marketing department is looking for a Market Research Manager, under a permanent contract, to join the Global Strategic Market Insights team (team of 9 members). Our role is to support the definition and implementation of bioMerieux Clinical unit franchises' strategies by providing market...


  • Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps plein

    Entreprise familiale, bioMérieux est un acteur mondial dans le domaine du diagnostic in vitro. Depuis 60 ans, partout dans le monde, nous concevons et développons des solutions diagnostiques innovantes pour améliorer la santé des patients et des consommateurs. Aujourd'hui, nos équipes sont présentes dans 45 pays et servent 160 pays grâce à un large...