Territory Manager
il y a 3 semaines
Sous la direction du directeur Commercial, vos missions seront de :
1) de soutenir l'équipe sur la perspective opérationnelle, maintenir et développer les relations client au niveau des sites de livraison.
2) Maximiser la conversion et/ou la part de marché chez les clients nouveaux/existants signés par les Accounts managers sur sa zone géographique Grand Nord Est
3) conduire la mise en place d'initiatives marketing agréées au niveau des sièges entre le client et le manager sur les sites de livraison
4) Soutenir l'équipe pour identifier des opportunités commerciales
Interfaces /contacts :
Visiter les sites de livraison en ligne avec les plans de visites aussi souvent que définis avec les Accounts Managers.
En coopération avec les Accounts Managers, chercher activement des opportunités pour améliorer les ventes croisées (cross-selling) et ventes de produits de plus haute valeur ajoutée (up-selling).
Lorsque c'est approprié, travailler de manière rapprochée avec les partenaires end-to-end (LSC, OTC, Marketing, Technique) pour maximiser la valeur des clients pour Shell.
S'assurer que les commandes des clients soient faites en ligne avec les portefeuilles et les quantités agréés, suivre les changements de portefeuille produits et remonter les besoins au Key Account Manager.
Maximiser l'utilisation des outils informatiques (par exemple MarketHub, eInvoicing)
Sur certains sites en fonction de la demande, former sur la description des produits techniques et sur la vente active (par exemple " 1 liter top up ") et s'assurer que le matériel marketing est reçu et présenté selon les directives.
Utiliser l'outil CRV quotidiennement pour planifier les visites clients et faire les rapports, soutenir la mise en place des plans des comptes clients.
Etre responsable et proactif sur les problèmes HSSE qui affectent chaque personne, le personnel Shell et les clients.
Partager l'information sur les développements du marché avec les Ventes et le Marketing.
Responsable de son propre développement.
Expériences et qualifications requises:
Bonnes qualités relationnelles, capable de créer rapidement et facilement des relations dans une structure décisionnelle à plusieurs niveaux.
Capacité à comprendre une structure décisionnelle complexe chez des clients avec une organisation complexe.
Instinct commercial et forte orientation client.
Capacité à gérer les interfaces et relations avec le reste de l'organisation commerciale.
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