Technical Support Engineer
il y a 2 jours
Key Responsibilities:
- Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.
- Troubleshoot hardware and software problems related to Sunmi’s products.
- Document and escalate unresolved issues to the appropriate teams for further investigation.
- Educate customers on product functionality and usage.
- Collaborate with internal teams to identify and address recurring technical challenges.
- Maintain detailed records of customer interactions and support cases in the ticketing system.
Qualifications and Profile:
- IT and/or electronic education background
- Proven experience in technical support, IT helpdesk, or a related field.
- Strong problem-solving skills with a customer-first mindset.
- Excellent communication skills in English (both verbal and written). Chines is a plus.
- Knowledge of Android-based devices, POS, payment, networking and software security experience
- Familiarity with ticketing tools like Jira, or similar.
- Ability to work in a fast-paced, collaborative environment.
- Experience interfacing remote teams
Key Skills:
- Technical troubleshooting
- Customer service
- Communication and interpersonal skills
- Team collaboration
- Attention to detail
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