Technical Support Engineer
il y a 1 jour
Key Responsibilities:
- Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.
- Troubleshoot hardware and software problems related to Sunmi’s products.
- Document and escalate unresolved issues to the appropriate teams for further investigation.
- Educate customers on product functionality and usage.
- Collaborate with internal teams to identify and address recurring technical challenges.
- Maintain detailed records of customer interactions and support cases in the ticketing system.
Qualifications and Profile:
- IT and/or electronic education background
- Proven experience in technical support, IT helpdesk, or a related field.
- Strong problem-solving skills with a customer-first mindset.
- Excellent communication skills in English (both verbal and written). Chines is a plus.
- Knowledge of Android-based devices, POS, payment, networking and software security experience
- Familiarity with ticketing tools like Jira, or similar.
- Ability to work in a fast-paced, collaborative environment.
- Experience interfacing remote teams
Key Skills:
- Technical troubleshooting
- Customer service
- Communication and interpersonal skills
- Team collaboration
- Attention to detail
-
Technical Support Engineer
il y a 2 jours
Lyon, France SUNMI Temps pleinKey Responsibilities:Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.Troubleshoot hardware and software problems related to Sunmi’s products.Document and escalate unresolved issues to the appropriate teams for further investigation.Educate customers on product...
-
Technical Support Engineer
il y a 2 jours
Lyon, Rhône, France SUNMI Temps pleinKey Responsibilities:Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.Troubleshoot hardware and software problems related to Sunmi’s products.Document and escalate unresolved issues to the appropriate teams for further investigation.Educate customers on product...
-
Technical Support Engineer
il y a 2 jours
Lyon, France SUNMI Temps pleinKey Responsibilities:Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.Troubleshoot hardware and software problems related to Sunmi’s products.Document and escalate unresolved issues to the appropriate teams for further investigation.Educate customers on product...
-
Technical Support Specialist
il y a 2 jours
Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps pleinJob Overview">SUNMI is seeking an experienced Technical Support Engineer to join our team in providing top-notch customer support and technical assistance.About the Role">This role requires a highly skilled individual with excellent problem-solving skills, a strong background in IT and electronics, and experience in technical support or a related field.Main...
-
Customer Technical Support
Il y a 7 mois
Lyon, France Nemera Temps pleinNemera is a world leader in the design, development, and manufacturing of drug delivery devices for the pharmaceutical, biotechnology, & generics industries. We put patients first when creating drug delivery devices because we know that accurate dosing and ergonomics contribute to patients completing their treatment. Working at Nemera means being part of a...
-
Technical Service Engineer France
il y a 5 jours
Lyon, France Terumo BCT, Inc. Temps plein**Requisition ID**: 30441 At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our...
-
Technical Presales Engineer
Il y a 7 mois
Lyon, France Urban Linker Temps pleinLYON - _ - CDI - _ - SALES - _ - 65K À 70K € - JE PARRAINE UN AMI LA SOCIÉTÉ Cet éditeur développe deux solutions dans le domaine de la gestion de données. Ils évoluent dans un contexte international et ils comptent bien agrandir leur visibilité à l'échelle mondiale dans les prochaines années. Leurs différentes solutions dans le domaine de...
-
IT Support Engineer
Il y a 3 mois
Lyon, France Tech Domain Temps pleinWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Technical Support Specialist
il y a 1 semaine
Lyon, France KompiTech IT Services Temps pleinThe Technical Analyst will provide onsite support to our clients with focus on offering excellent customer service. **Key responsibilities include**: - Basic understand of technical issues and proven skills with electrical devices - Troubleshooting and resolving incidents and service requests on a day to day basis Skills & Qualifications: - Demonstrate...
-
Field Support Engineer Dc Strasbourg, Lille or Lyon
Il y a 7 mois
Lyon, France EVBox Temps pleinIn the context of a **job creation** following a strong growth in our activity, we are looking for an **Field** **Support Engineer**, based in Strasbourg OR Lyon OR Lille Are you looking for a predominantly **technical position in electronics / embedded software and / or mechatronics** for which you must **travel regularly**? Want to help create a...
-
IT & Network Support Engineer
Il y a 2 mois
Lyon, France Tech Domain Temps pleinWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
IT Support Engineer
Il y a 7 mois
Lyon, France Sharp Brains Ltd Temps plein**Note: (Need Native Tech, Local Passport Holder)** **Position**:EUC L1 (Deskside Support ) - **Working Hours**: Standard Business Hours - **Backfill Support**:Monday - Friday - **Location**:Le-Creusot, France - **Language**: Bilingual (English + Local Language) **About US**: Sharp Brains Limited is a Global Information technology services company working...
-
Technical Art Director for Unreal Engine 5
il y a 3 semaines
Lyon, Auvergne-Rhône-Alpes, France New Tales Temps pleinOverviewNew Tales is an exciting game studio that values collaboration and innovation. We are looking for a skilled Technical Art Director to join our team and drive the technical aspects of our artistic production.SalaryWe offer a competitive salary of $120,000 per year, which is based on industry standards and your level of experience.Job DescriptionAs a...
-
IT and Network Support Engineer
Il y a 2 mois
Lyon, France Tech Domain Temps pleinWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Sales Engineer \ Commercial Engineer
il y a 4 jours
Lyon, France Glenair Europe Temps pleinSales Engineer - France (Lyon) Location: Lyon area Department: Sales Reports to: Sales Manager, France Company Overview: Glenair is a leading manufacturer of mission-critical interconnect solutions, serving various industries including aerospace, defense, and space markets. Position Overview: The Sales Engineer for the Lyon area will be responsible for...
-
Sales Engineer \ Commercial Engineer
il y a 4 jours
Lyon, France Glenair Europe Temps pleinSales Engineer - France (Lyon) Location: Lyon area Department: Sales Reports to: Sales Manager, France Company Overview: Glenair is a leading manufacturer of mission-critical interconnect solutions, serving various industries including aerospace, defense, and space markets. Position Overview: The Sales Engineer for the Lyon area will be responsible for...
-
Sales Engineer \ Commercial Engineer
il y a 3 jours
Lyon, France Glenair Europe Temps pleinSales Engineer - France (Lyon) Location: Lyon area Department: Sales Reports to: Sales Manager, France Company Overview: Glenair is a leading manufacturer of mission-critical interconnect solutions, serving various industries including aerospace, defense, and space markets. Position Overview: The Sales Engineer for the Lyon area will be responsible for...
-
Solar Technical Service Engineer
Il y a 2 mois
Lyon, Auvergne-Rhône-Alpes, France SOFAR Temps pleinAbout the RoleWe are seeking a skilled Technical Service Professional to join our team in France. As a Technical Service Professional, you will play a key role in providing exceptional service and support to our customers, ensuring their satisfaction and loyalty to SOFAR.Key ResponsibilitiesCustomer Interface: You will be the primary point of contact for our...
-
Technical Support Engineer
Il y a 7 mois
Lyon, France nVent Temps pleinNous recherchons des personnes qui souhaitent mettre leur innovation au service de notre réussite - et de la leur. Rejoignez une entreprise qui œuvre à assurer un monde plus sûr en connectant et en protégeant ses clients avec des solutions électriques créatives. Finalité de l’emploi: Il/elle définit et améliore les produits, processus et outils...
-
Customer Technical Support, Solar/pv
Il y a 7 mois
Lyon, France Enphase Energy Temps pleinEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...