Technical Support Engineer

il y a 2 jours


Lyon, France SUNMI Temps plein

Key Responsibilities:

  • Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.
  • Troubleshoot hardware and software problems related to Sunmi’s products.
  • Document and escalate unresolved issues to the appropriate teams for further investigation.
  • Educate customers on product functionality and usage.
  • Collaborate with internal teams to identify and address recurring technical challenges.
  • Maintain detailed records of customer interactions and support cases in the ticketing system.


Qualifications and Profile:

  • IT and/or electronic education background
  • Proven experience in technical support, IT helpdesk, or a related field.
  • Strong problem-solving skills with a customer-first mindset.
  • Excellent communication skills in English (both verbal and written). Chines is a plus.
  • Knowledge of Android-based devices, POS, payment, networking and software security experience
  • Familiarity with ticketing tools like Jira, or similar.
  • Ability to work in a fast-paced, collaborative environment.
  • Experience interfacing remote teams


Key Skills:

  • Technical troubleshooting
  • Customer service
  • Communication and interpersonal skills
  • Team collaboration
  • Attention to detail


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