Deskside Support Technician

Il y a 2 mois


La CellesousGouzon, France Cognizant Technology Solutions Temps plein
Nous renforçons notre équipe pour accompagner l'un de nos clients Life Sciences dans la gestion de son parc informatique avec une forte exposition aux environnements spécifiques des sites de production (MLL).

Vous avez 4 ans d'expérience en support informatique, idéalement acquise dans un environnement industriel (Life Sciences, Pharma, etc.), avec une forte appétence pour les contraintes spécifiques des sites de production.
Principales responsabilités :

Support technique de proximité :

• Assurer l'installation, la configuration et le dépannage du matériel informatique (ordinateurs, serveurs, périphériques) sur site.

• Réaliser la maintenance préventive et corrective pour optimiser la durée de vie des équipements.

Gestion des demandes utilisateurs :

• Être le 1er point de contact pour les utilisateurs.

• Traiter les demandes d'assistance technique en respectant les procédures et les délais définis.

Expertise des environnements spécifiques :

• Connaître les contraintes liées aux environnements de production (GMP, GxP, salles blanches).

• Adapter votre support aux spécificités de ces environnements en garantissant la conformité réglementaire.

Gestion du parc informatique :

• Assurer le suivi de l'inventaire du matériel informatique.

• Mettre en œuvre les opérations de déploiement, de récupération et d'élimination sécurisée des équipements.

Collaboration avec les équipes techniques :

• Travailler en étroite collaboration avec les équipes techniques pour la réalisation de projets et l'évolution du parc informatique.

• Apporter votre expertise technique pour la résolution d'incidents complexes.
Votre profil :

Compétences techniques solides :

• Maîtrise des systèmes d'exploitation Windows et MacOS.

• Connaissances approfondies des réseaux (LAN, Wi-Fi) et des protocoles TCP/IP.

• Certifications CompTIA A+, ITIL Foundation et Microsoft Certified: Modern Desktop Administrator Associate préconisées

• Solide expérience en gestion des incidents et des demandes (outils de ticketing) dans un environnement réglementé.

• Connaissances avancées de macOS et iOS : administration, imagerie, déploiement, gestion des politiques, certificats et clés.

• Connaissances approfondies du support des appareils mobiles.

Qualités requises

• Compétences analytiques et de résolution de problèmes reconnues.

• Communication fluide pour interagir efficacement avec les utilisateurs et les équipes techniques en français et en anglais

• Focus client pour offrir une expérience utilisateur optimale.

Rigueur et capacité à travailler en autonomie dans un environnement contraint
Join us :

• Un contrat à durée déterminée 6 mois, probabilité de renouvellement.

• Localisation Cognizant - Paris la Défense

• Localisation client - Issy les Moulineaux

• L'opportunité de travailler sur un projet stimulant au sein d'une équipe internationale dans un environnement industriel spécifique.

• Votre rôle sera stratégique : vous contribuez directement à la satisfaction des utilisateurs et à la performance de nos opérations en garantissant la disponibilité et la sécurité des SI.

• Vous évoluerez dans un environnement dynamique et exigeant, où votre rigueur, votre sens du service et vos compétences techniques seront mis à contribution.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
  • Cognizant is a global community with more than 345,000 associates around the world.
  • We don't just dream of a better way - we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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