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Application Support Engineer
Il y a 2 mois
Nous sommes aujourd'hui le premier employeur du Grand-Duché et comptons parmi les recruteurs les plus actifs. Attentifs aux besoins de notre Groupe, comme de ceux de nos employés, nous recrutons, intégrons et accompagnons chaque année plusieurs dizaines de nouveaux collaborateurs et collaboratrices de tous horizons, de tous profils. L'expansion de nos activités nous pousse à la recherche incessante de nouveaux talents qui, tous ensemble, nourrissent la diversité de notre grande famille CFL.
Notre Service Informatique se propose d'engager, pour une entrée immédiate, un ou une
APPLICATION SUPPORT ENGINEER (M/F)
Ce poste est à pourvoir à temps plein, bénéficie du flexitime et est éligible au télétravail.
Votre mission :
- Vous assurez l'application lifecycle des applications CFL (maintenance opérationnelle, évolution, performance)
- Vous travaillez en étroite collaboration avec les différents services, filiales CFL, partenaires et fournisseurs des applications métier et garantissez la qualité de service auprès des clients
- Vous organisez et coordonnez le handover des applications avec les chefs de projets, en étroite collaboration avec toutes les parties prenantes
- Vous assurez l'organisation du support applicatif avant les go-live ou mise en production de nouvelles applications, fonctionnalités ou évolutions
- Vous assurez et coordonnez le support applicatif de façon transversale dans certains cas spécifiques, pour les applications du système d'information des CFL
- Vous participez activement au process de définition des SLAs d'applications informatiques
- Vous participez activement au niveau des crises IT (rupture de service des applications critiques)
- Vous assurez le diagnostic et résolution/contournement des incidents dans la matière et garantissez la traçabilité des incidents
- Vous remontez les informations budgétaires des applications au chef de Division dans le cadre de la construction budgétaire
- Vous participez activement aux phases de tests et de qualification des produits
- Vous participez à l'astreinte de façon régulière pour les applications critiques
- Vous rédigez les documentations techniques qui alimentent la base de connaissances de la société et vous maintenez à jour les informations de vos applications dans le Software Asset Manager
- Vous coordonnez le paramétrage et l'installation des solutions
Votre profil :
- Vous êtes titulaire d'un Bachelor en Informatique ou en Gestion de Systèmes Informatiques
- Vous avez au moins 3 années d'expérience récentes et significatives dans le support applicatif (technique / métier) niveau 2
- Vous maîtrisez les langues française et anglaise tant à l'oral qu'à l'écrit. La maîtrise de la langue luxembourgeoise ou allemande constitue un avantage
- Vous disposez d'une bonne compréhension technique du fonctionnement d'un système informatique multi-tier ainsi que du fonctionnement du système d'information au sens général
- Vous savez prioriser les tâches et travailler de manière structurée
- Vous avez une bonne résistance au stress et avez des notions de gestion de projet
- Vous jouissez d'une grande autonomie ainsi que d'un esprit d'initiative
- Vous avez un esprit d'équipe et êtes toujours à l'écoute des différents intervenants
- Vous faites preuve d'une réelle orientation client et savez faire preuve de discrétion
- Vous avez la nationalité d'un pays membre de l'Union Européenne.
Vos obligations administratives :
- Une équivalence des diplômes étrangers vous sera demandée : pensez à introduire dès maintenant votre demande d'inscription au registre des titres auprès du Ministère de l'Enseignement supérieur et de la Recherche.
- Un extrait de votre casier judiciaire luxembourgeois (bulletin numéro 3 et éventuellement numéro 4), - ainsi que de votre pays de résidence si vous n'êtes pas résident luxembourgeois - datant de moins de 3 mois sera également à présenter lors de la première entrevue.
À la recherche d'un nouveau défi professionnel ?
Vous pouvez déposer votre candidature via ce site pour le 20/09/2024 au plus tard.
Votre recruteuse, Aurea PATRICIO reste à votre entière disposition par e-mail pour tout renseignement complémentaire : jobs[at]cfl.lu
