Customer Technical Advocate
Il y a 3 mois
Are you passionate about delivering high-quality technical support activities and eager to work with cutting-edge technologies in the telecommunications industry? Join our NI EMEA Customer Technical Support Team at Nokia as a Customer Technical Advocate
Team: As a Customer Technical Advocate, you will be working with a collaborative and dynamic team of professionals who are dedicated to providing exceptional technical support to our customers. You will have the opportunity to work closely with NOC leader, Techno leaders and CTO, contributing to the success of our team and overall customer satisfaction.
Work Environment: In this role, you will have a hybrid work setup with planned customer meetings at customer premises. You will be the main point of contact for care activities, utilizing your expertise in GPON, FTTH, xDSL technologies on Nokia devices (73xx ISAM family), Red Hat Linux, and IP domain technical knowledge. Your contributions will play a vital role in delivering superior technical support to our customers.
Benefits: As a Customer Technical Advocate at Nokia, you will have the opportunity to grow in your role and in terms of responsibility. You will enjoy exposure to a wide range of technologies and have the chance to learn and develop your skills at a fast pace. Join our team and be part of a company that values your expertise and offers opportunities for professional growth and advancement.
If you are ready to take on a challenging and rewarding role in customer technical support, apply now to join our team at Nokia. We look forward to welcoming you to our team of dedicated professionals
Responsibilities
We are looking for someone with strong communications and interpersonal skills, fluent in English and French, with Telecommunication or computer engineering Degree and at least 5 years experience in business development/management. Technical expertise in GPON, FTTH and xDSL technologies on Nokia devices, Red Hat Linux, and IP domain technical knowledge is a plus.
As part of the team, you will:
- Serve as the single point of contact between external customers and Nokia internal organizations.
- Manage network upgrade and retrofit preparation and execution, ensuring proper communication with the customer.
- Identify business opportunities and support the sales and business development team.
- Conduct network performance analysis to assess problems and solve customer service management issues.
- Understand & manage the relationship of Nokia deliveries in customer's network(s) and communicate changes effectively.
- Take part in support team and be responsible for the work structure.
Are you an engineer with excellent communication skills looking to join a competitive environment where good attitude and results are appreciated and recognized? Do you want to grow fast technically and as a team coordinator? Join us as a Customer Technical Advocate at Nokia.
Qualifications
You have:
- Strong communications skills, fluent in English and French (mandatory requirement);
- Telecommunication or computer engineering degree, or equivalent, with at least 5 years of experience in business development/management
- Technical expertise in GPON, FTTH, and xDSL technologies, preferably on Nokia devices (73xx ISAM family)
- Proficiency in Red Hat Linux
- IP domain technical knowledge is a plus
It would be nice if you also had:
- Presentation skills, to deliver technical training when required
- Capability to work effectively in a dynamic and changing environment
- Ability to adapt personal style to create a perception of credibility and confidence
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
-
Technical maintenance coordinator/leader France
il y a 2 semaines
Massy, Essonne, France Nokia Temps pleinJob Description Are you passionate about delivering high-quality technical support activities and eager to work with cutting-edge technologies in the telecommunications industry? Join our NI EMEA Customer Technical Support Team at Nokia as a Customer Technical Advocate! Team: As a Customer Technical Advocate, you will be working with a collaborative and...
-
Technical Lead Manager
il y a 2 semaines
Massy, Essonne, France Nokia Temps pleinYou will be the main point of contact for care activities, utilizing your expertise in GPON, FTTH, xDSL technologies on Nokia devices (73xx ISAM family), Red Hat Linux, and IP domain technical knowledge. Benefits: As a Customer Technical Advocate at Nokia, you will have the opportunity to grow in your role and in terms of responsibility. Join our team and...
-
Telecommunications Support Specialist
il y a 4 jours
Massy, Île-de-France Nokia Temps pleinCustomer Technical Support ProfessionalWe are looking for a Telecommunications Support Specialist to join our team at Nokia. As a Customer Technical Advocate, you will be responsible for providing exceptional technical support to our customers, working closely with a collaborative and dynamic team of professionals.About the Job:You will have a hybrid work...
-
Customer Project Manager
Il y a 2 mois
Massy, France Exotrail Temps plein**Job Description ** We are looking for a **Customer Project Manager** at our **Massy **site, to support our rapid growth. Attached to the **Customer project department**, the Customer Project Manager is responsible for managing propulsion projects, from systems’ specific accommodation fitting the platform, to delivery for external and internal...
-
Telecommunications Technology Director
il y a 6 jours
Massy, Île-de-France Nokia Temps pleinRole SummaryWe are seeking a highly skilled Telecommunications Technology Director to lead our care activities team. The ideal candidate will have expertise in GPON, FTTH, and xDSL technologies on Nokia devices (73xx ISAM family), Red Hat Linux, and IP domain technical knowledge.About the RoleThis is an exciting opportunity for someone to grow in their role...
-
Telecom System Technical Leader
Il y a 6 mois
Massy, France Renewable Energy Grid Solutions Temps plein**Job Description Summary**: Résumé de la description du poste La mission du responsable technique est de fournir des systèmes de télécommunications pour des projets clés en main selon les spécifications du client, les contraintes de coût, de qualité et de temps. Son rôle est de planifier, de coordonner et d'organiser l'ensemble des travaux...
-
Strategic Network Development Manager
il y a 1 semaine
Massy, Île-de-France Nokia Temps plein**Job Title:** Strategic Network Development ManagerWe are seeking an experienced Strategic Network Development Manager to join our team at Nokia. In this role, you will be responsible for identifying business opportunities and supporting the sales and business development teams.As a key member of our organization, you will have the opportunity to grow in...
-
Telecom Technical Leader
il y a 3 semaines
Massy, France Renewable Energy Grid Solutions Temps plein**Job Description Summary**: Grid Solutions, a GE Vernova business, is focused on bringing together technologies and expertise to help solve the toughest power system challenges, accelerating the global transition to a more resilient and reliable grid. Within Grid Solutions, GE’s Critical Infrastructure Communications solutions deliver comprehensive...
-
Telecommunication Expert with GPON and Red Hat Experience
il y a 5 jours
Massy, Île-de-France Nokia Temps pleinNokia is seeking a Telecommunication Expert to join their team. As a Customer Technical Advocate, you will be the main point of contact for care activities, utilizing your expertise in GPON, FTTH, and xDSL technologies on Nokia devices (73xx ISAM family), Red Hat Linux, and IP domain technical knowledge.Job Description:Identify business opportunities and...
-
Talent Acquisition Specialist
Il y a 6 mois
Massy, France CGG Temps pleinCompany Description With our drive, deep curiosity and understanding of the Earth and its subsurface, we’re uncovering new, more sustainable ways for our clients to meet the needs of their customers and achieve their business and energy transition goals. **Job Description**: We are looking for a Talent Acquisition Specialist - Technical Recruiter with...
-
Solution Architect
Il y a 6 mois
Massy, France Ericsson Temps plein**Our Exciting Opportunity!** We are now looking for a Solution Architect with already a 5G background, who will be responsible to secure the customer satisfaction of the contracted solutions as well as secure top performances. In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs, and...
-
Tendering Solution Architect
Il y a 6 mois
Massy, France Renewable Energy Grid Solutions Temps plein**Job Description Summary**: The Critical Infrastructure Communications (CIC) business offers its customers a complete range of innovative products, systems and services allowing robust, efficient, and secure transport of their most critical data. Critical data communications systems are at the core of digital transformation of customer’s assets management...
-
Ran Support Engineer
Il y a 7 mois
Massy, France Ericsson Temps plein**About this opportunity**: We are looking for a RAN Support engineer that will provide technical service and support to our customers. In this role, you will tackle and resolve problems to stabilize and optimize customer networks. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as...
-
CTO Networks and Managed Services
Il y a 6 mois
Massy, France Ericsson Temps plein**About this opportunity**: As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly...
-
Electricity Market Systems
Il y a 3 mois
Massy, France Digital Grid Temps plein**Key Responsibilities** With Software Solutions (SWS) project execution as background within our Services branch Services, the Digital Energy Power System Engineer is responsible for: - Ensuring adherence to quality assurance standards and procedures throughout the software development lifecycle. - Managing task planning, progress tracking, and budget...
-
Project Manager
Il y a 7 mois
Massy, France HITACHI ENERGY SWEDEN AB Temps pleinDescription : We are doing something unique in the power industry – our technology enables greater amounts of power to reach customers with minimal environmental impact. As pioneers and market leaders in the field we deliver large infrastructure projects with groundbreaking technology to customers all over the world! Due to our continuous growth, we...
-
Technical Sales
Il y a 6 mois
Massy, France Ericsson Temps plein**À propos de cette opportunité** Poste : Apprenti support technique aux ventes de compte clef Service : Orange Key Account Management (KAM) Lieu : France Durée : 1-2 ans (selon la conception de l'apprentissage par l'école/l'université) Nous recherchons un apprenti très motivé pour rejoindre notre équipe Key Account Management (KAM). L'apprenti...
-
Security Champion
il y a 3 semaines
Massy, France Ericsson Temps plein**About this opportunity** We are looking for an Experienced security solution architect, with knowledge on security in Packet Core network functions Individual will be expected to drive and/or participate in customer engagements to defend Ericsson position with our customers. Individual will also be expected to monetize security through security...
-
Senior Ac Protection and Control Lead Engineer
il y a 19 heures
Massy, France HITACHI ENERGY FRANCE Temps plein**Description** The AC Protection and Control Lead Engineer will be technical responsible for definition, costing and delivery of AC protection and control solutions in tender work as well as in execution projects. Detailed design and manufacturing will be sourced to sub-suppliers. Typical main tasks are: - Translate customer specifications and protection...
-
3gpp 5g/6g Ntn System Engineer
Il y a 6 mois
Massy, France Ericsson Temps plein**About this opportunity**: We are building a new R&D team in Massy, France, including a Standards & Technology unit, part of Development Unit Networks’ global Standards & Technology organization. At Development Unit Networks Standards & Technology we secure technology leadership in Radio Access Networks (RAN) by actively driving New Concepts,...