Application Support Analyst
il y a 4 semaines
What you will do
Contribute to the day to day activities of the Production Operations team:
- Monitor and maintain the operational excellence of business applications.
- Communicate effectively with clients during the resolution of application incidents, ensuring they are kept informed of progress and the status of their incident.
- Facilitate communication between the IT team and clients during application upgrades and deployments, ensuring all parties are informed and any concerns are addressed.
- Troubleshoot and resolve application issues.
- Maintain documentation related to application operations.
- Collaborate with IT team members and stakeholders to improve application performance and functionality.
- Assist with application development, testing, and upgrades.
Who are we looking for
- Native french speaker who is fluent in English
- Mandatory skills : Customer service, lifecycle management (itop, Jira), programming/scripting languages, priorities management, understanding of database management (no specific tool)
- Nice to have : Splunk, Database management tool, previous experience in banking/finance/Fintech environment
- Database oriented (we're not looking for developers)
- Strong verbal and written communication skills
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