Service Director France

il y a 4 semaines


Paris, France Bystronic Group Temps plein

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.



In a nutshell

The Service Director is responsible for overseeing all after-sales activities within France & Benelux cluster. This includes traditional customer service operations such as support and customer management, as well as services and repairs.



What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.


What you will be doing


Service leadership:

  • Executes all after-sales & service activities across the designated cluster with team and support functions to ensure consistent achievement of targets aligned to strategic goals of the EMEA organization.
  • Evaluates the performance of local service team leader resp. local service team against pre-determined and aligned goals and provides feedback.
  • Responsibility to ensure customer satisfaction through the continual focus on NPS and the achievement of all global leading and lagging indicator.s
  • Directs and optimizes after-sales operations to ensure they are streamlined, cost-effective, and aligned with the cluster’s strategic objectives.


People leadership:

  • Leads employees within the area of responsibility in accordance with superior and corporate guidelines, sets appropriate individual objectives aligned with the global and EMEA strategy and targets.
  • Develops and leads a highly motivated after-sales service team by setting clear goals, providing regular feedback, and facilitating professional development opportunities.
  • Promotes a customer-oriented mindset and ensures team alignment with organizational goals.
  • Promotes the Bystronic culture and values. Creates a positive, diverse and inclusive working environment for all team members.


Coordination and Management:

  • Fosters integration with Cluster Sales Director to ensure a holistic customer experience across the entire customer journey.


Your education & experience

  • Bachelor's degree (BA or BS) in Sales, Business, or a related field.
  • Minimum of 5-7 years of experience in a business-to-business field service environment, ideally 2+ years of management experience directing multiple field service professionals.
  • Applicable product & industry knowledge and affinity with industrial customer solutions, technology and services and knowledge of the specific after-sales & service needs and challenges within this industry.
  • Strong skills in building and maintaining effective customer and team relationships.
  • English language skills in addition to local language within geography.
  • Willingness to travel 60-80% of the time within the specific region plus occasionally outside.
  • Proficiency in utilizing a CRM system to analyze and execute on data; familiarity with Salesforce is an asset.


What’s in it for you

  • We offer you freedom and trust: The opportunity to take responsibility and shape your work.
  • You meet international and interdisciplinary projects and collaboration and a great, committed, high-performing team with mutual feedback.
  • We are a fast-growing, international company that is fully committed to innovation, and we cultivate a positive, open corporate culture.
  • Actively shape your future: strong focus on personal and professional development and the opportunity to continuously develop yourself (internal and external trainings).


People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.


  • Sales Director France H/F

    il y a 1 semaine


    Paris, France Michael Page Temps plein

    Le poste de Sales Director France H/FLe Sales Director France sera directement rattaché à la Direction Europe Ses principales missions incluent : * Gérer l'équipe commerciale pour atteindre les objectifs de chiffre d'affaires et de rentabilité définis, * Veiller à la conformité des règles et des politiques éthiques et commerciales internationales,...

  • Client Services Director

    il y a 1 semaine


    Paris, France Awin Temps plein

    **Purpose of Position*** As a Client Services Director (France), you will be accountable for the overall management and development of all account management services at Awin in France. Reporting directly to the Regional Managing Director you will be an integral part of the company and the Senior Management Team. You will be an experienced leader of a...

  • Sales Director France H/F

    il y a 1 semaine


    Paris, France MICHAEL PAGE Temps plein

    Quelles sont les missions ?Le Sales Director France sera directement rattaché à la Direction Europe Ses principales missions incluent : * Gérer l'équipe commerciale pour atteindre les objectifs de chiffre d'affaires et de rentabilité définis, * Veiller à la conformité des règles et des politiques éthiques et commerciales internationales, *...

  • Sales Director France H/F

    il y a 2 semaines


    Paris, France MICHAEL PAGE Temps plein

    Quelles sont les missions ?Le Sales Director France sera directement rattaché à la Direction Europe Ses principales missions incluent : * Gérer l'équipe commerciale pour atteindre les objectifs de chiffre d'affaires et de rentabilité définis, * Veiller à la conformité des règles et des politiques éthiques et commerciales internationales, *...

  • Sales Director France H/F

    il y a 1 semaine


    Paris, Île-de-France MICHAEL PAGE Temps plein

    Quelles sont les missions ?Le Sales Director France sera directement rattaché à la Direction Europe Ses principales missions incluent : * Gérer l'équipe commerciale pour atteindre les objectifs de chiffre d'affaires et de rentabilité définis, * Veiller à la conformité des règles et des politiques éthiques et commerciales internationales, *...

  • Sales Director France H/F

    il y a 2 semaines


    Paris, Île-de-France MICHAEL PAGE Temps plein

    Quelles sont les missions ?Le Sales Director France sera directement rattaché à la Direction Europe Ses principales missions incluent : * Gérer l'équipe commerciale pour atteindre les objectifs de chiffre d'affaires et de rentabilité définis, * Veiller à la conformité des règles et des politiques éthiques et commerciales internationales, *...

  • People Director, France

    il y a 1 jour


    Paris, France Conde Nast Temps plein

    Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New...


  • Paris, France Interpath Advisory Temps plein

    Joining Interpath Advisory means joining a dynamic and talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. With no two days the same, we are looking for people who are willing to embrace a challenge and support businesses through adversity and growth. No one type of person succeeds at...


  • Paris, France Interpath Advisory Temps plein

    Joining Interpath Advisory means joining a dynamic and talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. With no two days the same, we are looking for people who are willing to embrace a challenge and support businesses through adversity and growth. No one type of person succeeds at...

  • Associate Director

    il y a 8 heures


    Paris, France BSR Temps plein

    **Associate Director, Financial Services** at BSR Copenhagen, Denmark; Paris, France; London, United Kingdom; or Remote in either of the 3 Countries **Organization** We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris,...

  • Sales Director France

    il y a 10 heures


    Paris, France EDGE - A Division of Eurosearch Consultants Temps plein

    Eurosearch Consultants, on behalf of an important and high growing Italian company leader in in the confectionery sector, is searching for a: **SALES DIRECTOR FRANCE** **Mission** As Sales Director, he/she is responsible for developing and executing strategies to drive business growth (at least double the turnover in the next three years), manage direct...

  • Airfreight Director France

    il y a 1 semaine


    Paris, France JBAndrews Temps plein

    Job Reference: 10056F - BL **Airfreight Director France**: Continent: Europe Location: Paris, France Market: logistics Industry: Freight Forwarding **Salary**: €90,000 - €115,000 basic salary + bonus + car + benefits **The Client**: - JBAndrews is working with a leading global Freight Forwarding & Logistics company operating in France with several...


  • Paris, France BSR Temps plein

    **Organization**: We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris, San Francisco, Singapore, Shanghai, and Tokyo. **Position Overview**: The Associate Director, Financial Services will focus on Europe (EU) based...

  • People Director, France

    il y a 3 semaines


    Paris, France Condé Nast Temps plein

    Job DescriptionCompany Information:Condé Nast is a global media company, home to iconic brands including Vogue, The New Yorker, GQ, Glamour, AD, Vanity Fair, and Wired, among many others. The company's award-winning content reaches 84 million consumers in print, 367 million in digital, and 379 million across social platforms, and generates more than 1...

  • People Director, France

    il y a 1 semaine


    Paris, France Condé Nast Temps plein

    Job DescriptionCompany Information:Condé Nast is a global media company, home to iconic brands including Vogue, The New Yorker, GQ, Glamour, AD, Vanity Fair, and Wired, among many others. The company's award-winning content reaches 84 million consumers in print, 367 million in digital, and 379 million across social platforms, and generates more than 1...

  • Sales Director France H/F

    il y a 2 semaines


    PARIS, France Michael Page Temps plein

    Le Sales Director France sera directement rattaché à la Direction Europe Ses principales missions incluent :* Gérer l'équipe commerciale pour atteindre les objectifs de chiffre d'affaires et de rentabilité définis,* Veiller à la conformité des règles et des politiques éthiques et commerciales internationales,* Définir et mettre en oeuvre...


  • Paris, France Hyatt France Temps plein

    Résumé **« We care for people so they can be their best »** Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners,...

  • Director, France

    Il y a 2 mois


    th arrondissement of Paris, France Human Rights Watch Temps plein

    FULL-TIME JOB VACANCY POSTE À TEMPS PLEINDirector, France DIRECTEUR/DIRECTRICE COLLECTE DE FONDS, FRANCEDevelopment and Outreach Department Département du Développement et de la SensibilisationLocation: Paris Office Bureau de ParisApplication Deadline: 21 May, 2024 Date limite de candidature: 21 mai 2024The Development and Outreach Department of Human...


  • Paris, France Sotheby's Temps plein

    **ABOUT SOTHEBY'S** Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning...

  • Director, France

    Il y a 2 mois


    Paris, France Human Rights Watch Temps plein

    **FULL-TIME JOB VACANCY | POSTE À TEMPS PLEIN** **Director, France | DIRECTEUR/DIRECTRICE COLLECTE DE FONDS, FRANCE** **Development and Outreach Department | Département du Développement et de la Sensibilisation** **Location: Paris Office | Bureau de Paris** **Responsibilities**: 1. Develop and oversee the strategic plan, budget and income forecast for a...