Customer Success Manager E-Commerce FMCG
il y a 3 semaines
Job description
Foxintelligence recherche un(une) Analyst Customer Success Generalist. Ton travail consiste tre lexpert(e) et la voix de Foxintelligence auprs dun portefeuille de clients compos de marques et denseignes en Ecommerce. Ta mission principale est de dynamiser et de piloter efficacement le portefeuille client que tu as sous gestion en exploitant pleinement le potentiel de nos donnes et de la plateforme SaaS Foxintelligence.
Tu as une relle apptence pour la data afin de la rendre oprationnelle et actionnable pour nos clients et tu disposes dun intrt fort pour le Ecommerce en Europe.
Tes responsabilits au quotidien :
- Customer centric :
Tu es dans lanticipation des besoins clients et tu sais tadapter chaque client pour tassurer de leur satisfaction et de lutilisation de la plateforme Foxintelligence.
Tu sais accompagner un nouveau client tout au long de son processus donboarding jusqu la phase de reconduction tout en identifiant des opportunits commerciales.
- Datadriven :
Tu conduis et partages les analyses pertinentes directement issues de la plateforme pour accompagner les clients dans la comprhension fine de leur march et de leur performance.
- Productoriented :
Tu as une maitrise absolue de la plateforme Foxintelligence.
Tu comprends en dtail les besoins de nos clients et recueille proactivement leurs retours afin de nourrir la roadmap produit.
Tu contribues directement au rayonnement de la plateforme Foxintelligence (promotion des nouveauts organisation dateliers et de webinars mise en place dautomatisations pour dmultiplier lexprience client).
Preferred experience
Comptences ncessaires (ce quil te faut pour russir sur ce poste) :
- Proactivit & Ownership : tu as cur la satisfaction des clients et tu sauras leur dmontrer la pertinence des donnes Foxintelligence dans leur quotidien
- Polyvalence et pragmatisme : sont cls pour identifier les challenges et sadapter aux enjeux de nos clients.
- Excellente expression crite et orale en anglais (francais)
- Tu travailles en troite collaboration avec des Data Analystes des Product Managers ainsi que des Sales.
- Connaissance des enjeux lis au ecommerce et des problmatiques commerciales et marketing des marques et distributeurs grce une premire exprience (entre 2 ans minimum et 5 ans) en ecommerce ou en market intelligence.
Recruitment process
Round 0 : entretien avec un membre de notre quipe Talent Acquisition
Round 1 : entretien (exprience et fit) avec deux de nos CSM
Etude de cas et prsentation avec notre CSM Lead
Decision Round : entretien avec notre SVP WEU ECommerce Leader
Remote Work :
No
Employment Type :
Fulltime
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