Customer Service Manager
il y a 4 semaines
Saint-Gobain designs, manufactures, and distributes materials and solutions for construction, mobility, healthcare, and industrial applications. Through continuous innovation, we address challenges like sustainable construction, resource efficiency, and climate change. Guided by our purpose, "Making the World a Better Home," we act every day to create a more beautiful and sustainable living environment for all.
Description du poste :
By joining the commercial excellence team within Marketing & Development, reporting directly to the Customer Experience Director, you will contribute to Saint-Gobain's ambition to become a customer-obsessed organization by driving cross-functional collaboration and ensuring alignment with the group's guidelines. Your role will emphasize cooperation across teams, with a focus on leveraging Voice of Customer (VoC) and customer experience (CX) tools to support initiatives that enhance commercial excellence.
Manage Voice of Customer Tool
- Promote the VoC tool and best practices within Saint-Gobain's businesses.
- Onboard new business units and support their VoC program deployment
- Collaborate with external vendors (e.g., Medallia) to manage VoC projects.
- Develop and share consolidated dashboards to give key stakeholders visibility into VoC insights for decision-making.
- Explore, promote, and implement new VoC functionalities to improve customer experience and business performance.
- Animate the community to ensure the tool's relevance across businesses and regions, while facilitating collaboration.
- Create and update educational materials to help teams maximize the VoC's impact.
Collaborate on Actionable Insights and Projects
- Analyse customer data
- Work transversally with business units, Commercial excellence colleagues and Marketing & Development to provide VoC insights that will lead to actionable plans when relevant.
- Support customer experience initiatives by applying methodologies such as persona development, customer journey mapping, and other relevant tools.
Develop and Enhance Digital Customer Experience Tools
- Coordinate the usage and expansion of AI-powered tools for interview analysis and insight generation, ensuring alignment with commercial excellence objectives.
- Coordinate AI projects that enhance customer experience tools.
- Work with development agencies to evolve and maintain the internal CX website (WordPress), ensuring it meets the needs of the community and M&D strategies.
Community Animation and Engagement
- Create and share inspiring content via Yammer and other internal platforms to keep the CX community engaged.
- Participate in webinars and support events to promote customer-centric approaches, and share best practices.
- Support CX training sessions, both remotely and on-site.
Description du profil :
- Minimum 3 years' experience in an international context is a must.
- Master's degree in Business, Marketing, or a related field.
- Familiarity with customer feedback platforms, VoC programs, and their integration into marketing and sales strategies is a plus.
- Proficiency in analyzing customer data and turning insights into actionable business plans.
- Strong communication skills to align and convey findings across teams, ensuring strategic impact.
- Ability to manage multiple projects and deadlines while collaborating effectively in a transversal environment.
- Fluent in English.
- Customer-oriented, autonomous, with excellent listening and teamwork skills.
-
Customer Service Export
il y a 2 semaines
Courbevoie, France Expert & Manager Temps pleinPARIS Expert & Manager recherche pour un client final, des ADV Export / Customer Service h/f en CDI Description du poste: Vous serez charge des missions suivantes: Profil recherché: Profil recherché :
-
Customer Service Export
il y a 2 semaines
Courbevoie, France Expert & Manager Temps pleinPARIS 01 41 40 20 20 Expert & Manager recherche pour un client final, des ADV Export / Customer Service h/f en CDD. Description du poste: Vous serez charge des missions suivantes: Profil recherché: Profil recherché :
-
Customer Service Export
Il y a 4 mois
Courbevoie, France Expert & Manager Temps pleinExpert & Manager recherche pour un client final, un **Customer Service Export H/F** en CDI. Le poste est basé à Courbevoie. **Vous serez charge des missions suivantes**: - Prise des commandes auprès des clients - Gérer les documents exports - Gérer les flux - Réaliser la facturation clients - Relancer les clients - Etre l'interface avec le service...
-
Adv Export/customer Service
il y a 7 jours
Courbevoie, France Expert & Manager Temps pleinPARIS 01 41 40 20 20 Expert & Manager recherche pour son client, structure dynamique et tournée vers l'international, un (e ) Customer service export H/F ou ADV EXPORT H/F en CDI Description du poste: Vous serez charge des missions suivantes: Profil recherché: Profil recherché :
-
Customer Service Export
il y a 1 semaine
Courbevoie, France Expert & Manager Temps pleinExpert & Manager recherche pour un client final, des ADV Export / Customer Service h/f en CDI. **Vous serez charge des missions suivantes**: - Prise des commandes auprès des clients - Gérer les documents exports - Gérer les flux -Réaliser la facturation clients - Relancer les clients -Etre l'interface avec le service transport et procurement Profil...
-
Customer Solutions Manager
Il y a 4 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading IT/digital/business transformation or migration programs - Experience in a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to senior stakeholders - Strong organizational and troubleshooting skills with precise attention to detail - Local language...
-
Customer Experience Manager
Il y a 7 mois
Courbevoie, France Saint Gobain Temps plein**The Role** Within the central Marketing and Development department, the Customer Experience team plays an active role to enhance **Saint-Gobain**Customer centric culture. Aligned with the group strategy, we use and develop our in-depth understanding of customers and customer experience methodologies to best accompany our colleagues in Saint-Gobain...
-
Customer Solutions Manager
Il y a 2 mois
Courbevoie, France Forum Emploi-Formation-Alternance: Talents Handicap Temps pleinAs an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. AWS Sales,...
-
Customer Solutions Manager
Il y a 4 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to detail -...
-
Customer Solutions Manager
Il y a 7 mois
Courbevoie, France Amazon Data Services France SAS - F17 Temps pleinExperience of large scale IT/digital/business transformation or migration programs at a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational governance and troubleshooting skills with precise attention to detail AWS Sales,...
-
Customer Success Manager
Il y a 7 mois
Courbevoie, France Varonis Temps plein**Responsibilities**: - Manage a portfolio of Enterprise level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis. - Navigate complex, matrix organizations and identify key stakeholders, develop, and own strategic client relationships to deepen...
-
Senior Customer Solutions Manager
Il y a 8 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to...
-
Customer Experience Manager
Il y a 4 mois
Courbevoie, France Saint Gobain Temps plein**Why do we need you ?** Within the central Marketing and Development department, Saint-Gobain's Customer Experience department plays an important role in enhancing the customer-centric culture. In order to best support our colleagues in Saint-Gobain's activities, the use and development of customer experience understanding and methodologies are emphasized....
-
Customer Service and Supply Chain Manager
il y a 1 mois
Courbevoie, France Saint Gobain Temps plein**Pourquoi a-t-on besoin de vous ?** Within the SG Glass International Business Unit, the purpose of this position is to manage the supply chain process, ensure customer satisfaction, and coordinate with various teams involved in the production and delivery of high-quality glass products, while continuously improving service and efficiency. As Customer...
-
Senior Customer Success Manager
il y a 4 semaines
Courbevoie, France Axway Software SA Temps pleinOverview: In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new **Senior Customer Success Manager**to join Axway's family. Are you ready? Join us now!! **Together, we can. Together, we will.** Axway is an enterprise integration company that's been around for over 20 years to digitally...
-
Senior Customer Solutions Manager
Il y a 7 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to...
-
Cdi - Customer Success Manager
il y a 7 jours
Courbevoie, France Axialys Temps plein**Customer Success Manager** CDI à Courbevoie 92 (proximité de La Défense) Axialys est une société techno, labellisée **FrenchTech**, qui édite une **suite logicielle Saas** et s’est donnée pour mission la **digitalisation** des usages de la téléphonie au sein des Entreprises. Opérateur télécom et spécialiste des flux Voix, Axialys est...
-
Customer Service Associate Iv
il y a 2 semaines
Courbevoie, France TE Connectivity Temps pleinTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Sr. Customer Solutions Manager, Auto
Il y a 9 mois
Courbevoie, France AWS EMEA SARL (France Branch) - G48 Temps plein**Basic Qualifications**: - Experience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting...
-
Customer Service Export
il y a 2 semaines
Courbevoie, France Expert & Manager Temps pleinExpert & Manager, cabinet de conseil en recrutement est une marque du groupe Interaction. Nous sommes spécialisés dans le recrutement et la délégation de profils Agents de Maitrise et Cadres. Nos bureaux ont une expertise dans les métiers de la comptabilité/finance, RH/Paie/Juridique, Commercial/Marketing, Informatique/Digital, Industrie/Ingénierie...
