Customer Success Manager
Il y a 6 mois
**Responsibilities**:
- Manage a portfolio of Enterprise level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.
- Navigate complex, matrix organizations and identify key stakeholders, develop, and own strategic client
relationships to deepen commitment to the solution at the right level.
- Develop effective Success Plans based on customers’ business objectives, priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.
- Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc.
- Proactively identify and mitigate any risks to renewals and long-term relationships with customers.
- Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.
- Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
- Communicate the status of assigned accounts to all relevant parties within Varonis on a need
- to-know-basis.
- Act as a customer's voice and represent their needs and priorities with cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support.
- Conduct regular on and off-site meetings to understand customers' business requirements.
- Assist with the development of technical educational, marketing, and sales material in support of customer success.
Skills, Experience, and other requirements
- Minimum of 4 years of customer-facing experience in a services role preferably with a software vendor
- 3 years of experience in SaaS customer success and retention roles
- Prior experience in software delivery is a must; Experience in the security space is a strong plus
- Track record of delivering results above expectations with enterprise-level customers
- Excellent executive-level communication and presentation skills
- Demonstrable empathy with customers with a clear understanding of the value and a strong sense of urgency when servicing customers’ needs
- Strong project management skills
- Ability to develop strong product/technology/industry knowledge
- Willingness to travel within North America
**_
We invite you to check out our Instagram Page to gain further insight into the Varonis culture_**
**_Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics._
-
Customer Success Manager
Il y a 5 mois
Courbevoie, France LEFEBVRE DALLOZ Temps plein**Qui sommes-nous ?** Lefebvre Dalloz est une nouvelle marque qui porte une offre globale d’édition, de formation et de logiciels et services des marques historiques Editions Francis Lefebvre, Francis Lefebvre Formation, Editions Législatives, Editions Dalloz, Dalloz Formation, ELEGIA, Bärchen et CSP Docendi. Ce regroupement confère à Lefebvre Dalloz...
-
Customer Success Manager
Il y a 6 mois
Courbevoie, France Septeo Temps pleinDESCRIPTION DE L'OFFRE **Présentation**: Étant un des leader des technologies juridiques d’entreprise, Septeo SIJE accompagne la performance de ses clients en déployant son expertise sur les marchés du pilotage juridique d’entreprise, de gestion du cycle contractuel, de la gouvernance, du risque et de la conformité. Nous accélérons la...
-
Customer Success Manager
Il y a 6 mois
Courbevoie, France Legal suite Temps plein**Description de l'offre**: **Présentation**: Étant un des leader des technologies juridiques d’entreprise, Septeo SIJE accompagne la performance de ses clients en déployant son expertise sur les marchés du pilotage juridique d’entreprise, de gestion du cycle contractuel, de la gouvernance, du risque et de la conformité. Nous accélérons la...
-
Customer Success Manager
il y a 4 semaines
Courbevoie, Nanterre, France Yuccan Temps pleinPrêt(e) à rejoindre une aventure entrepreneuriale déjà bien lancée pour contribuer et prendre part à sa réussite ?Dans l'objectif de renforcer notre équipe Success composée de 3 personnes, nous recherchons notre futur(e) Customer Successs Manager. Yuccan, c'est quoi ?Un SaaS (Software-as-a-Service) qui aide les entreprises à transformer...
-
Alternance - Customer Success Manager H/F
il y a 4 semaines
Courbevoie, France YUPULSE Temps pleinDans le cadre de votre mission au sein de l'équipe Success, votre principal objectif sera de garantir la satisfaction des clients fleuristes en leur fournissant un accompagnement personnalisé répondant à leurs besoins spécifiques.Vos missions seront les suivantes :Gestion du portefeuille client : vous serez chargé.e d'assister dans la gestion...
-
Customer Success Manager
Il y a 5 mois
Courbevoie, France Yuccan Lead Temps plein_C'est l'occasion de rejoindre une startup en pleine croissance et de faire partie de notre réussite en apportant votre brique à l'édifice !_ **Yuccan Quoi ?** Yuccan Lead c'est la solution N°1 de la mise en relation qui offre un programme de parrainage digital & solidaire pour les entreprises B2C et B2B. Grâce à une appli mobile, **des particuliers...
-
Project Manager
il y a 4 semaines
Courbevoie, France CIRCANA SCS (France) Temps pleinPROJECT MANAGER - Customer Success - CDI (H/F) **Let’s be unstoppable together!** Circana recherche un(e) Chargé(e) de Projet en CDI pour rejoindre l’équipe Client Service Opérations. Vous rejoignez la direction des Opérations, équipe animée par l’échange d’idées, la création de valeur auprès de nos clients et l’excellence...
-
Customer Success Manager
Il y a 3 mois
Courbevoie, France autobiz Temps plein**Créée en 2004 autobiz est une scale-up innovante, leader des valeurs de marché dans le monde.** Figure incontournable du conseil basé sur la data en Europe, autobiz propose une large gamme d’outils destinés aux professionnels de l'automobile (constructeurs, leasers, distributeurs, assureurs, banques). Début 2017, le groupe Stellantis est entré...
-
Customer Solutions Manager
il y a 2 semaines
Courbevoie, France Forum Emploi-Formation-Alternance: Talents Handicap Temps pleinAs an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. AWS Sales,...
-
Customer Solutions Manager
Il y a 2 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to detail -...
-
Customer Solutions Manager
Il y a 2 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading IT/digital/business transformation or migration programs - Experience in a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to senior stakeholders - Strong organizational and troubleshooting skills with precise attention to detail - Local language...
-
Customer Solutions Manager
Il y a 6 mois
Courbevoie, France Amazon Data Services France SAS - F17 Temps pleinExperience of large scale IT/digital/business transformation or migration programs at a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational governance and troubleshooting skills with precise attention to detail AWS Sales,...
-
Customer Experience Manager
Il y a 5 mois
Courbevoie, France Saint Gobain Temps plein**The Role** Within the central Marketing and Development department, the Customer Experience team plays an active role to enhance **Saint-Gobain**Customer centric culture. Aligned with the group strategy, we use and develop our in-depth understanding of customers and customer experience methodologies to best accompany our colleagues in Saint-Gobain...
-
Senior Customer Solutions Manager
Il y a 6 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to...
-
Senior Customer Solutions Manager
Il y a 6 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to...
-
Senior Customer Solutions Manager
Il y a 5 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinAs an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.AWS Sales,...
-
Customer Service Export
Il y a 2 mois
Courbevoie, France Expert & Manager Temps pleinExpert & Manager recherche pour un client final, un **Customer Service Export H/F** en CDI. Le poste est basé à Courbevoie. **Vous serez charge des missions suivantes**: - Prise des commandes auprès des clients - Gérer les documents exports - Gérer les flux - Réaliser la facturation clients - Relancer les clients - Etre l'interface avec le service...
-
Sr. Customer Solutions Manager, Auto
Il y a 7 mois
Courbevoie, France AWS EMEA SARL (France Branch) - G48 Temps plein**Basic Qualifications**: - Experience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting...
-
Project Manager, Customer Success
il y a 3 semaines
Courbevoie, France Circana Temps pleinPoste : Circana recherche un(e) Chargé(e) de Projet en CDI pour rejoindre l'équipe Client Service Opérations. Vous rejoignez la direction des Opérations, équipe animée par l'échange d'idées, la création de valeur auprès de nos clients et l'excellence opérationnelle. Dans une équipe d'environ 30 personnes, vous êtes...
-
Product Manager
il y a 3 semaines
Courbevoie, France GROUPE CIMES Temps plein**À propos du poste**: Votre mission sera de proposer les meilleures améliorations possibles pour apporter de la valeur à nos clients et améliorer leur satisfaction. Nous recherchons une personne qui saura apporter chez Cimes son **approche customer-centric **et son **expérience Produit** pour permettre à l’organisation de franchir un cap et...
