Customer Service Transformation Lead

Accenture recherche un profil confirmé pour piloter des programmes de transformation de la relation client. Responsable du delivery de projets complexes, vous orchestrez cadrage, mobilisation d’équipes multidisciplinaires et déploiement jusqu’à l’exploitation, en veillant à la qualité et aux risques.Vous collaborez avec le client, les...

SCOR seeks a highly skilled Engineering Lead to drive the technical transformation of its core backbone, moving from a legacy monolith to modular, cloud-native core services. You will co-lead with the Delivery Lead to align business priorities with engineering execution, and collaborate with AI, Data, and Analytics teams to promote data-driven architecture...

Technogym recherche un Responsable Service Après-Vente Terrain pour piloter les interventions nationales et garantir la performance, le respect des délais et des coûts.Rattaché à la direction du Service Technique, vous supervisez les techniciens, optimisez les plannings, et coordonnez le support technique de niveau 2 tout en assurant la satisfaction...

Rotork, the market-leading global flow control and instrumentation company, is seeking an experienced Customer Service Manager to lead the France operation. You’ll shape the customer service strategy, drive cross-functional collaboration from Inside Sales through Contracts and Project Management, and deliver high-quality customer experiences across the...

Qui sommes-nous ? Notre mission Avec Solteo, nous voulons donner toutes ses chances à l'électrification des bâtiments en soutenant ceux qui sont en première ligne : les entreprises d’installation. Produire son électricité en solaire, se chauffer avec une pompe à chaleur, recharger son véhicule, stocker : l'électrification des bâtiments est le...

Genesys seeks a seasoned leader to own and drive large, complex transformation programs across CX and CRM. You will nurture executive relationships, ensure delivery excellence against timelines and budgets, and align with Sales and CS to achieve strategic objectives.Lead a high-performance team, shape transformation roadmaps, and guide customers toward...

Genesys seeks a seasoned leader to own and drive large, complex transformation programs across CX and CRM. You will nurture executive relationships, ensure delivery excellence against timelines and budgets, and align with Sales and CS to achieve strategic objectives.Lead a high-performance team, shape transformation roadmaps, and guide customers toward...

Youtrust is seeking a Senior Customer Support Manager to shape and scale our outsourced support model, aligning to the Customer Experience strategy. You will lead performance, drive AI-driven improvements, and ensure data-driven governance with external providers to deliver top-tier service for our customers.You will manage cross-functional collaboration...

Contribuez aux grandes transformations des entreprises et des acteurs publics en alliant innovation technologique et expertise métier, au service de nos clients et de la société pour les faire avancer durablement. Au-delà de la RSE, nous avons développé notre propre approche, RESET, qui englobe l’ensemble de nos engagements en matière de...