People Ops

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

How you'll make impact

You’ll keep core People Operations running smoothly for Airwallex’s France team while helping build a strong, engaging in-office experience during a period of rapid EMEA growth. You’ll own high-volume, detail-oriented workflows across onboarding, offboarding, payroll inputs, benefits, HRIS data and employee support, while identifying opportunities to improve, document and automate how we work. You’ll also oversee day-to-day workplace operations and help deliver engagement initiatives that bring people together and strengthen our culture.

• Own onboarding and offboarding end to end, ensuring a seamless employee experience.

• Serve as the primary point of contact for HR enquiries and manage the ticketing system with timely, high-quality responses.

• Maintain accurate HRIS and payroll data, including EOR data, run audits and manage data changes.

• Support payroll processes, including commissions and bonuses, by auditing inputs and resolving discrepancies.

• Administer benefits programmes and support their rollout, ensuring compliance with relevant regulations in the markets you support.

• Oversee day-to-day office operations, including supplies, vendors, access, equipment and general upkeep.

• Act as a front-of-house presence by greeting visitors, managing deliveries and coordinating with building management.

• Support and deliver employee engagement initiatives, including events, monthly celebrations and quarterly offsites.

• Help build and scale a strong in-office culture as the office grows.

• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI adoption.

• Gather employee feedback through surveys, onboarding check-ins and day-to-day interactions, then translate it into action.

You’ll work from our Paris office four days a week.

What we're looking for

Essentials

• Foundational generalist experience in People Operations or HR in a high-growth, fast-paced environment.

• A passion for culture and team building, with energy for bringing people together and acting as a culture champion in a growing organisation.

• Strong working knowledge of local HR practices, particularly benefits and compliance.

• A hands-on, detail-oriented approach, with confidence owning admin-heavy workflows.

• Experience supporting payroll processes, including variable compensation such as commissions and bonuses.

• Fluency in English and French.

• Confidence managing ambiguity and building processes from scratch.

Preferred

• Proficiency with a startup technology stack, such as Slack, Zoom, Lattice, Atlassian Jira and Confluence, and Google Workspace.

• Familiarity with HRIS, EOR or payroll platforms such as BambooHR or Deel.

• Exposure to workplace experience or office operations in a hybrid environment.

You'll thrive here if

• You're comfortable owning the roadmap yourself.

• You like defining your own space rather than staying in one narrow lane.

• You're energized by change. Your grow happens in steps, not a straight line, and priorities shift as you learn.

• You're comfortable making decisions with incomplete information and moving quickly anyway.

• You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.

• You value in-person collaboration and are happy being in the office three days a week.

• You communicate clearly and directly across cult