Network Service Engineer

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

The purpose of the role is to support the Smiths Detection Northwest Europe Service Projects Team in the delivery, installation, and ongoing support of service IT systems, networking, and system integrations that underpin business‑critical customer solutions. The role contributes to service related IT programmes, tenders, pre‑sales support, product support, and project execution, working under the guidance of senior engineers and technical leads.

The role supports infrastructure comprising physical and virtual environments, software platforms, network services, and data storage solutions across both Checkpoint and Hold-baggage. Typical activities include the installation, configuration, maintenance, and support of applications in both physical and virtual environments, assisting with the integration of multiple virtual servers on a single host, and providing day‑to‑day support across servers, networks, and operating systems.

The role is responsible for carrying out software upgrades and patching activities on a scheduled and as‑required basis, ensuring system stability, security, and compliance. They also participate in an out‑of‑hours on‑call rota, providing support for system incidents, maintenance activities, and customer operational requirements.

A key objective is to help ensure deployed systems at customer sites operate reliably and in compliance with customer, contractual, and regulatory requirements, while maintaining a strong customer‑focused approach.

Duties:

• Provide IT/Digital and network technical support for trials, product tenders, customers, Field Service Engineers (FSEs), and the Sales Team
• Support site visits and client meetings, helping to define technical requirements, expectations, and delivery activities
• Assist in assessing business needs and evaluating existing network infrastructure and systems
• Support change control processes for hardware and software in line with company procedures
• Install, configure, support, and diagnose both physical and virtual enterprise systems including servers and workstations
• Act as a key technical contributor for products requiring system integration (e.g. EDX, CTiX, XCT, servers, workstations)
• Assist in installations, breakdown response, upgrades, and maintenance of company IT/Digital products
• Carry out scheduled and ad‑hoc software upgrades, patching, and security updates
• Provide remote and onsite diagnostic support and fault resolution
• Support optimisation of network hardware and software to enable VMware integration
• Assist in deploying and maintaining VMware virtual environments
• Support the creation and maintenance of multiple virtual servers on host systems
• Troubleshoot and resolve VMware, server, OS, and networking issues
• Install operating systems, service packs, firmware, security patches, and bug fixes
• Maintain technical documentation and support guides for systems and processes
• Keep informed of developments in VMware, operating systems, and networking technologies relevant to the role
• Adhere to Health and Safety requirements for all project and service activities
• Accurately record time and expenses to WBS/Work Orders
• Maintain a customer‑centric approach when addressing incidents and service requests
• Work in accordance with ITIL best‑practice processes

Participate in out‑of‑hours on‑call support as required by the business

Qualifications

Technical Knowledge and Skills:

• Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis
• HNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)
• Experience working with VMware environments, certification desirable
• Working knowledge of Windows Server and desktop operating systems