Technical Escalation Lead

Il y a 3 jours

Grenoble, Auvergne-Rhône-Alpes, France World Aquatics Télétravail Temps plein 65 000 € - 90 000 € Contrat

Vates seeks an Escalation Manager to join its technical support team and drive complex customer issue resolution. You will coordinate investigations across Support, Engineering and Product Management, assess urgency, and keep customers informed with proactive updates.

Applicants should have strong IT infrastructure and virtualization expertise, plus experience in incident management. The role supports remote work with on-site options in Grenoble/Paris.