Customer Relations Area Manager, Professional
Il y a 2 jours
Marseille, Provence-Alpes-Côte d'Azur, France
Castorama
Temps plein
42 000 € - 60 000 € Contrat
Gratuit avec email ou Google
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Gratuit avec email ou Google
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Responsibilities
- Develop and retain a high‑potential portfolio of professional customers
- Build trust‑based relationships and ensure a seamless customer journey for professional clients
- Analyze your portfolio and identify growth opportunities
- Monitor performance indicators and implement concrete improvement actions
- Drive the PRO strategy within the store and manage the C‑PRO team
Requirements
- Proven experience working with professional (B2B) customers
- Strong drive for challenge and results‑oriented
- Passion for serving others and a strong customer service mindset
- Demonstrated leadership and team spirit
- Rigor, strong organizational skills and analytical ability
Core Competencies
Demonstrates expertise in managing B2B customer relationships and driving growth through strategic analysis and performance monitoring. Exhibits strong leadership and organizational skills to enhance team collaboration and customer service excellence.