Global Contact Center Leader — AI-Driven Transformation
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ABB is seeking an experienced Change Manager to lead a globally distributed Customer Contact Center within its Robotics business. The role focuses on transforming a primarily transactional operation into a high-value, customer-centric center that leverages automation, analytics and AI to improve efficiency and experience.
You will oversee a team across regions, drive standardized global processes, and manage performance, quality and engagement while partnering with stakeholders in a matrixed
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Customer Contact Center Manager
Il y a 6 jours
Cergy, Ile-de-France ABB Temps pleinAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business,...
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Customer Contact Center Manager
Il y a 5 jours
Cergy, Île-de-France ABB Temps plein 90 000 € - 120 000 € ContratAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a...
