Customer Success Manager

Il y a 4 jours

Eu, Normandie, France Atlas Télétravail Temps plein 55 000 € - 80 000 € Contrat

All roles

Operations

Customer Success Manager

Be the operator our brands call first, and the reason they never leave.

Team: OperationsLocation: Remote (EU)Type: Full-timeLevel: Mid / Senior

About The Role

You will run the day-to-day relationship with a portfolio of DTC brands on Atlas: activation, adoption across divisions, and the small saves that compound into loyalty. You will know each brand like an operator, because Atlas shows you their whole business.

What you'll do

  • Drive activation and weekly active usage across your portfolio
  • Turn product questions into outcomes, fast, with founder-grade communication
  • Spot churn risk early and own the save, with the data to back it

What we're looking for

  • 2+ years in customer success, support or account management for SaaS
  • Comfortable in the product: connectors, agents, the calendar
  • Empathy with founders and flawless written French and English

TeamOperations

LocationRemote (EU)

TypeFull-time

LevelMid / Senior

About The Role

You will run the day-to-day relationship with a portfolio of DTC brands on Atlas: activation, adoption across divisions, and the small saves that compound into loyalty. You will know each brand like an operator, because Atlas shows you their whole business.

What you'll do

  • Drive activation and weekly active usage across your portfolio
  • Turn product questions into outcomes, fast, with founder-grade communication
  • Spot churn risk early and own the save, with the data to back it

What we're looking for

  • 2+ years in customer success, support or account management for SaaS
  • Comfortable in the product: connectors, agents, the calendar
  • Empathy with founders and flawless written French and English