Customer Onboarding Manager

Il y a 3 jours

Paris, Nouvelle-Aquitaine, France Insider Temps plein 60 000 € - 86 000 €/an

Gratuit avec email ou Google

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Gratuit avec email ou Google

Own customer onboarding projects end-to-end, ensuring successful implementation, faster Time to Value, customer growth, and retention
Build trusted relationships with stakeholders at all levels to understand their business and technical goals and ensure alignment throughout onboarding
Collaborate with internal technical teams, development teams, agencies, and third parties to deliver high-quality implementations that meet client expectations
Drive early adoption by defining KPIs, success metrics, and use cases that support full ROI attainment
Deliver tailored onboarding sessions, user-enablement training, and workshops, both remotely and onsite, based on client needs
Advocate customer needs and business use cases to the Product team to help shape product development
Establish client trust and confidence in Insider’s platform while continuously improving the onboarding experience, processes, and materials
Understand and document client stakeholder roles and account structure to ensure a smooth transition to the Customer Success & Support teams
Take full ownership of project outcomes, coordinating internal and external stakeholders to ensure client satisfaction and successful delivery

Strong at Communication with Internal & External Stakeholders
Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
Strong time and task management skills are a must
Strong written and verbal communication skills (English & French)
Delivering projects in a timely and qualified manner
Minimum 3 years experience in SaaS project management and client onboarding
Project Management qualifications (Agile, PMP, Prince2) are a plus
Exposure to and understanding of AI-driven product recommendation tools and algorithms is an advantage
Experience with other CRM, ERP / Marketing Automation platforms as an advantage