Senior Manager, Vault Operations

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

About the Vault

Our vault in New Castle, Delaware is the physical backbone of Alt's collectibles infrastructure: a 7,200 sq ft purpose-built facility, and the intake and outtake engine behind our auctions, marketplace, lending, and pricing products.

The Role

We're hiring a Senior Manager, Vault Operations to own vault operations end to end: the P&L, the customers, the team, the technology, and the expansion plan.

This is a strategy-and-scale role, not a floor-supervision role. Our Vault Operations Manager runs the day-to-day: balancing people resourcing, intake and outtake throughput, and the vault team across all shifts. You'll work directly with the shift managers and clear their paths while you focus on the work that scales the vault into a $10M+ business unit that powers our business and the businesses of our customers.

What this role is not: a shift supervisor seat, a pure people-management seat, or a role where someone else builds the model and hands you a plan to execute. You'll build the model, own the number, and defend both at the leadership level.

The person who thrives here is a critical thinker who can hold two altitudes at once: sharp enough to spot why a shift missed SLA and rebuild the process, strategic enough to model a second vault location, negotiate a carrier contract, and sit across the table from an enterprise partner's C-suite with confidence.

North Star

P90 intake and outtake speed. Measured in raw hours, not business hours, and inclusive of weekends and holidays. The clock starts when an item arrives at our dock and stops when it is vaulted and live, and the same discipline applies in reverse on outtake.

What You'll Own

Drive P90 intake and outtake speed down

• Own P90 intake and outtake speed as the top operating metric, measured in raw hours inclusive of weekends, and drive it down quarter over quarter.

• Build the forecasting and capacity model that ties inbound volume to staffing, shifts, and machine capacity so we absorb spikes without backlog.

• Design shift and weekend coverage around a raw-hours clock, not a business-day calendar.

• Instrument it. Know your numbers daily, not at month-end, and escape before a backlog becomes a customer problem.

Own the vault P&L and grow it

• Own the full vault P&L, including labor, lease, insurance, shipping, packaging, software, and capex, and drive margin expansion in a business unit that is already profitable.

• Build the model and the case for new revenue channels: enterprise vaulting, shipping and insurance margin, specialized handling and repacking, new asset classes.

• Report performance and unit economics up to leadership with a clear point of view on where to invest and where to cut.

Build the SOP layer the whole operation runs on

• Create, own, and continuously update the SOPs for every vault workflow: receiving, unboxing under surveillance, digitization, cataloging, put-away, picking, packing, high-value and international outtake, secure transport, claims.

• Train the team on them, verify adherence, and treat every miss or loss event as an SOP gap to close.

• Write the customer-specific SOPs enterprise partners require, and make sure they're actually executable on the floor.

• Implement more advanced auditing cadences that catch issues before they impact stored inventory.

Service and scale enterprise customer relationships

• Serve as the operational owner for Alt Enterprise accounts: repackers, funds, and collectibles businesses running high-volume, custom workflows through our vault.

• Staff accounts deliberately: assign the right people to the right partners, define dedicated-FTE coverage, and make sure account knowledge doesn't live in one person's head.

• Be the escalation point. When a partner has a problem, you own it to resolution and communicate proactively, before they have to ask.

• Prioritize across competing partner demands and internal work with clear reasoning, and bring a polished, credible presence to partner calls, onsite visits, and QBRs.

Partner with Product to scope and deploy new technology

• Work hand in hand with our Vault Product Manager to scope, sequence, and launch the tooling that remove