Chief Operations Officer

Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader.

In this role you will

As Chief Operations Officer (COO), you will be at the heart of papernest's operational engine and a key member of the Executive Committee, working hand in hand with the founders Philippe & Benoit.

You will have full P&L ownership of the Operations Business Unit across our core markets (France, Spain, and Italy), leading multi-country sites, internal teams, and BPO partners toward operational excellence, industrial scale, and profitable growth.

Your responsibilities

• Overseeing the Operations Business Unit across all three markets (France, Spain, Italy).
• Reporting to the Executive Committee and taking full accountability for operational performance and financial results.
• Defining the Operations P&L strategy and driving its execution to reach financial targets.
• Building and executing the project roadmap, fostering a culture of continuous innovation.
• Ensuring seamless collaboration between departments and other Business Units to achieve shared goals.
• Overseeing global communication across the Business Unit to ensure clarity and consistency
• Growing and uniting a multi-country managerial line.

Team & Scope Overview

Directly or through in-place managers, you will lead and oversee the following operational pillars across France, Spain, and Italy:

• Regional Operations Management: Driving operational excellence, efficiency, and profitability across the three markets
• Customer Experience: Overseeing multi-channel customer service and post-sales support.
• Site Direction & Production Management: Leading internal production sites & BPO partners.
• Sales Enablement: Optimizing sales journeys, tooling, processes, and telephony infrastructure.
• Data Operations: Ensuring data reliability, accessibility, and metric-driven management across all operational streams.

Other activities & Strategic Initiatives

• Talent Attraction & Leadership Growth: Participating in strategic hiring processes to recruit, onboard, and develop top-tier managerial talent.
• Strategic Deep Dives: Selectively diving into lead qualification, sales transformation, and business-critical operational bottlenecks.
• Cross-Functional Synergy: Partnering closely with Strategy, Product, and Tech teams to align operational capabilities with overall company scaling goals.

Your profile

We are looking for a pragmatic, field-oriented leader who combines sharp analytical rigor with a strong managerial drive:

• Analytical Rigor & Sharp Business Judgment: Exceptional problem-solving skills and the ability to navigate complex situations.
• Proven Executive Leadership: A strong track record of managing, scaling, and unifying multi-level operational teams and managers.
• Hands-on Operational DNA: Highly pragmatic and field-oriented, a concrete execution driver rather than a purely theoretical or strategic profile.
• Seniority: Minimum 10+ years of professional experience,
• Sales & Conversion Intuition: Strong sensitivity to lead qualification, funnel optimization, and sales transformation dynamics alongside pure operational efficiency.
• Location: Based in Paris or Barcelona, or open to relocation.
• Languages: fluency in English is required and French & Spanish would be great as well

Big plus if

• You have Previous Consulting or Chief Operations Officer experience
• Previous successful managerial experience
• Top business / Science / engineering school

Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it's common to start a sentence in French and finish it in English or Spanish

What We Offer You

• Compensation: receive Subscription Bonuses for Company Creators (BSPCE) from your first day, in line with company regulations.
• Benefits: as a provider of home insurance and green energy, we offer our employees attractive deals. After all, it shouldn't be just our clients who benefit
• Health: enjoy mutual health insurance through Alan, offering simple, paper-free management of your healthcare expenses, with 50% covered by papernest.
• Meals: access the Swile card for meal vouchers valued at €9 per working day, with 50% covered by papernest. Pl