Voice of Customer

Il y a 2 jours

Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein 75 000 € - 110 000 € Contrat

Betclic Group is seeking a Customer Trust Manager in Bordeaux to develop and run a Voice of Customer program across markets. You will connect feedback from service channels, social media and surveys using AI and analytics to identify trust issues and propose data-driven improvements.

You will partner with Product, Marketing and Ops to drive action and governance. You will collaborate with senior stakeholders and lead initiatives that enhance customer experience, fairness and brand trust, while