Customer Success Lead

Il y a 3 jours

Paris, Île-de-France Atlas Télétravail Temps plein 90 000 € - 130 000 €/an

All roles

Operations

Customer Success Lead

Make every brand that adopts Atlas succeed, and tell us what to build next.

Team: OperationsLocation: Paris

  • Remote (EU)
  • Type: Full-time
  • Level: Senior

About The Role

You will own onboarding and ongoing success for our first cohort of brands, turning them into power users and the loudest reference customers, while feeding the product team the truth from the field.

What you’ll do

  • Onboard new brands and drive activation across divisions
  • Build the playbooks, docs, and rituals of a great CS function
  • Be the voice of the customer in product planning

What we’re looking for

  • 4+ years in customer success or account management for SaaS
  • Technical enough to configure connectors and agents
  • Exceptional written and verbal communication